Jensine Echavarria
@jensineechavarria
Experienced customer service specialist with a proven track record.
What I'm looking for
As a dedicated customer service specialist, I have honed my skills in optimizing office efficiency and enhancing customer satisfaction. My experience spans various roles in the hospitality and service industries, where I have consistently delivered exceptional support and fostered strong client relationships. Fluent in Spanish and possessing a typing speed of 88 words per minute, I excel in communication and problem-solving, ensuring that guest inquiries are addressed promptly and professionally.
Throughout my career, I have worked with renowned organizations such as Universal Studios and Walt Disney World, where I embraced the opportunity to create memorable experiences for guests. My commitment to maintaining high standards of professionalism and brand representation has been recognized through awards like the Administrative Excellence Award. I thrive in fast-paced environments, utilizing my adaptability and conflict resolution skills to meet operational goals and enhance overall guest experiences.
Experience
Work history, roles, and key accomplishments
Food and Beverage QSR Team Member
Universal Studios
Aug 2024 - Present (11 months)
Provided strong communication and problem-solving skills to address guest inquiries. Welcomed guests with a warm and service-oriented approach, maintaining high standards of professionalism and brand representation.
Food and Beverage Cast Member Role
Walt Disney World
Sep 2024 - Dec 2024 (3 months)
Delivered excellent guest service embodying Disney's commitment to creating a magical experience within Cinderella's Castle. Set the tables accordingly and maintained cleanliness of dining areas within the guidelines.
Executive Assistant
Faith Christian Academy
Aug 2021 - May 2024 (2 years 9 months)
Administered comprehensive school operations support, managing calendars, events, and facilities. Assisted Principal with calls, interviews, and correspondence, handling confidential documents and front desk duties.
Registered Chiropractic Assistant
Accident Care Clinic
Mar 2019 - Dec 2021 (2 years 9 months)
Managed office operations and coordinated appointments and logistical tasks. Verified auto insurance and processed payments, maintaining organized and accurate patient records.
Guest Services Associate
Walt Disney World Swan and Dolphin Hotel
Mar 2018 - Dec 2019 (1 year 9 months)
Provided exemplary customer service and skillfully managed inquiries on menu options and resort amenities. Assisted in coordinating seating arrangements, demonstrating organizational abilities.
Call Center Representative
Wyndham Vacation Ownership
Aug 2015 - Dec 2017 (2 years 4 months)
Handled efficient customer service within a contact center environment, facilitating arrivals and departures for guests. Addressed conflict resolutions in a cool, calm, and collected manner.
Call Center Representative
Booking.com
Feb 2014 - Dec 2015 (1 year 10 months)
Maintained discretion and guest confidentiality, handling conflict resolution effectively. Worked with Microsoft software and met department efficiency goals and expectations.
Education
Degrees, certifications, and relevant coursework
Valencia College
Associates in Business, Business
Currently pursuing an Associate's degree in Business. Developing foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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