Jensie Selvakumar

Provide professional front-of-house reception in a busy four-star hotel, managing guest check-in/check-out and handling telephone and email enquiries. Maintain accurate guest records and resolve customer queries while coordinating with multiple departments.

Managed reception duties including guest check-in/check-out and responded to customer enquiries via phone, email, and in person. Maintained booking and guest records, processed payments, and completed administrative tasks.

Delivered customer service in a hotel environment by managing reception systems and completing administrative tasks. Maintained accurate guest information and worked collaboratively with colleagues to support efficient service.

Processed student applications and managed applicant records and confidential documentation. Scheduled appointments, assessments, and interviews, and provided information and guidance to applicants by telephone, email, and face-to-face.

Supported the administration team with daily office duties, maintaining accurate electronic records and databases. Processed documents, answered phone and email enquiries, and used Microsoft Office to produce reports and maintain records.

Delivered exceptional customer service to passengers while maintaining professionalism under pressure. Worked effectively as part of a team, managing multiple priorities while ensuring passenger safety and comfort.

Completed an Access to Higher Education Diploma in Computing. Focused on skills relevant to entry into higher education.

Grade: B–C

Completed 10 GCSEs including Maths, English, Science, French, and Hospitality & Catering. Achieved grades B–C across these subjects.