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JENNIFER PARSONS

@jenniferparsons1

Message

I resolve complex customer issues and lead high-volume retail and office operations.

United States

Message

What I'm looking for

I'm looking for a customer service, operations, or administrative role where I can resolve complex issues, improve processes, support teams, and build strong client relationships.

I manage customer escalations and daily store operations at Odd Lot, resolving complex issues, training staff, and helping the team meet daily sales targets. I also handle cash reconciliation, POS issues, inventory, promotional displays, and opening and closing compliance.

Across administrative, front-office, and marketing roles, I’ve supported hiring, payroll, accounts, contracts, client onboarding, sales reporting, process documentation, and promotional campaigns. I bring hands-on experience improving workflows and maintaining accurate financial and operational records.

Experience

Work history, roles, and key accomplishments

Current

Lead Shift Manager

Current

Odd Lot

Sep 2019 - Present (7 years 1 month)

Managed high-level customer escalations and directed daily operations, training staff to elevate team performance. Reconciled cash drawers, resolved POS issues, and motivated staff to achieve sales targets.

Customer Escalation Management Corporate Trainer Cash Reconciliation POS systems Cross Selling Upselling Inventory Management Visual Merchandising Email Campaign Management

Administrative Assistant

JPA Masonry

Oct 2018 - Oct 2024 (6 years)

Posted career listings, coordinated interviews, and managed onboarding paperwork. Drafted memos, monitored calls and emails, managed employee files, and generated payroll reports.

Recruitment coordination Onboarding Payroll Reporting Accounts Receivable Invoicing Reconciliations Tax Reporting Client Communication

Office Assistant

All Pocono Rentals

Apr 2018 - Sep 2018 (5 months)

Assisted walk-ins, collected rent, and managed general housekeeping tasks. Developed job postings, screened resumes, and coordinated interview schedules to streamline hiring.

Customer Service Rent Collection Resume screening Interview Coordination Social Media Content Contract Processing Market Analysis

Front Office Coordinator

Converter Accessory Corporation

Jan 2017 - Mar 2018 (1 year 2 months)

Processed quotations and onboarded new customers to enhance client acquisition. Maintained and analyzed sales data, created content, and scheduled social media posts.

Quotation Management Customer Onboarding Sales Data Analysis Social Media Scheduling Accounts Receivable Collections Shipping Coordination

Marketing Coordinator

Weiler Corporation

Feb 2009 - Sep 2016 (7 years 7 months)

Coordinated promotional giveaway programs and collaborated with departments, staff, and vendors to execute trade show events. Maintained a positive attitude in high-volume workflow.

Promotional Campaigns Trade Show Coordination Vendor Management Teamwork Event Planning