Jennylyn Ong
@jennylynong
Customer-focused service professional with strong editing and sales experience.
PhilippinesWhat I'm looking for
I am a customer-focused service professional with experience in photo editing, customer service, and sales across retail and call center environments. I combine technical image-editing skills with hands-on front-line customer support to deliver positive experiences and drive results.
My background includes photo editing and layout work for events and promotional materials, managing inbound and outbound calls for travel and retail accounts, and assisting customers via chat and phone to resolve issues and close sales. I have worked in small business, retail and outsourcing settings, achieving customer satisfaction and meeting sales targets.
I am adaptable, willing to learn, and bring strong communication, problem-solving, and multitasking skills. I seek opportunities where I can apply my service-oriented mindset, editing abilities, and sales experience to contribute to team success and improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Photo Editor
J&P Photo Studio
Jan 2023 - Jan 2026 (3 years)
Edited studio and event photos (weddings, birthdays, graduations) and produced layouts for tarpaulins and customer materials, improving delivery quality and client satisfaction.
CSR / Chat Support
Teleperformance (Kohl's Account)
Jan 2022 - Jan 2023 (1 year)
Provided chat support for Kohl's customers, resolving order and credit-card inquiries and assisting shopping to drive sales and ensure positive customer experiences.
Customer Service Representative
Hilton Hotel & Travel
Jan 2022 - Jan 2023 (1 year)
Managed high volumes of inbound and outbound calls and secured sales while maintaining customer satisfaction and resolving inquiries for hotel and travel services.
Business Consultant
Mac Line Company
Jan 2018 - Jan 2019 (1 year)
Conducted outbound and inbound calls to source new customers and maintain client relationships, achieving marketing targets and supporting business growth.
Cashier / Sales Clerk
Surplus Shop / SM Uptown
Jan 2016 - Jan 2017 (1 year)
Performed cashiering and sales clerk duties, handled customer calls and multitasked to maintain store operations and customer satisfaction.
Layout Designer
Alubijid National Comprehensive High School
Jan 2005 - Jan 2009 (4 years)
Created picture layouts and design materials for school and customer use, supporting events and local business promotions with visual assets.
Education
Degrees, certifications, and relevant coursework
Bukidnon State University
Bachelor of Science, Information Technology
2009 - 2013
Completed a Bachelor of Science in Information Technology program focused on customer service, troubleshooting, and business-oriented IT skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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