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Jennylind Daroca

@jennylinddaroca

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Remote Executive Assistant at Independent Virtual Support, coordinating calendars and drafting client correspondence.

Philippines

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What I'm looking for

I’m eager to bring my professionalism and dedication to an Australian client environment, building a long-term, stable professional relationship.

At Independent Virtual Support, I provide remote executive assistance through email and inbox management, calendar coordination, and appointment scheduling across time zones.

I also draft professional correspondence, newsletters, and email campaigns, and prepare documents and organized file systems for clients.

At Optum Global Solutions – Healthcare Account, I managed 50+ patient and client inquiries daily and maintained 100% HIPAA compliance while handling sensitive records. I also processed payments and scheduled appointments.

Earlier, I worked in customer support and accounting roles, including accounts payable, audit, and bookkeeping. I’m eager to bring my experience to an Australian client environment and build stable professional relationships.

Experience

Work history, roles, and key accomplishments

Current

Remote Executive Assistant

Current

Independent Virtual Support

Jan 2023 - Present (3 years 9 months)

Provided executive-level administrative support including email management, calendar coordination, and scheduling across time zones. Maintained 100% client satisfaction through responsive communication and proactive follow-through.

Email Management Calendar Management Scheduling Google Workspace Microsoft Office Documentation Preparation File Management Project Coordination Client Communication Remote Work

Patient Care Coordinator

Optum Global Solutions

Apr 2019 - Dec 2021 (2 years 8 months)

Managed 50+ patient and client inquiries daily via phone and email, ensuring 100% HIPAA compliance. Processed payments, scheduled appointments, and resolved billing discrepancies with a 95%+ first-contact resolution rate.

CRM Systems Healthcare Management Systems HIPAA compliance Payment Processing Appointment Scheduling Billing Customer Service Data Management Record keeping

Account Associate

VXI Global Holdings

Jan 2016 - Apr 2017 (1 year 3 months)

Managed 40+ inbound customer interactions daily in a high-volume call center, resolving billing and service concerns. Achieved 90%+ customer satisfaction rating through effective problem-solving and clear communication.

CRM Systems Customer Service Billing Payment Processing Account Management Problem Solving Communication Skills Escalation Handling

Accounts Payable Clerk

Environment & General Services, Inc.

Sep 2005 - Dec 2012 (7 years 3 months)

Processed invoices, tracked payments, and managed vendor reconciliations with accuracy and timeliness. Supported monthly financial reporting and maintained complete, organized financial records.

Accounts Payable Invoice Processing Payment Tracking Vendor Reconciliation Financial Reporting Record keeping Payment Scheduling Vendor Communication