Open to opportunities

Francisco Noguera

@francisconoguera

Message

IT technical support specialist focused on HIPAA-compliant customer advocacy and reliable network troubleshooting.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver responsive technical support, protect patient/customer data with HIPAA discipline, and improve workflows through clear communication, documentation, and thoughtful troubleshooting—ideally in a team that values quality and continuous improvement.

I’m an IT technical support specialist who blends technical troubleshooting with customer advocacy, especially in healthcare environments where HIPAA compliance matters. In my most recent role as a Health Care Advisor - Remote, I handled a consistent flow of customer interactions, performed hardware troubleshooting, and supported VPN-related user needs while documenting results accurately in electronic records and CRM workflows.

I’ve also driven service quality in support roles ranging from Tier I Technical Customer Service Support to IT freelancing. I’ve improved workflow up to 96%, provided solutions via phone/chat/email, supported cloud services deployment and troubleshooting, and carried out network administration for wired and wireless setups—always communicating resolutions clearly and de-escalating when needed. Earlier in my career as a Data Processing Supervisor, I managed computer processing operations, backups, documentation, and training, which continues to shape how I prioritize reliability, time management, and quality.

Experience

Work history, roles, and key accomplishments

Health Care Advisor (Remote)

Best Buy

Dec 2021 - Sep 2025 (3 years 9 months)

Provided remote technical support and troubleshooting for customer service inquiries, service plans, and account changes. Improved workflow by up to 96% and advocated for customer needs to deliver accurate, safety-focused resolutions.

HIPAA compliance Remote Technical Support VPN Troubleshooting Technical Troubleshooting Network Troubleshooting

Connected Health Advisor

GreatCall, Inc.

Jun 2017 - Dec 2021 (4 years 6 months)

Handled inbound customer calls and emails, resolving issues related to emergency devices and network troubleshooting while adhering to HIPAA and CPNI requirements. Managed time to achieve monthly and quarterly performance goals up to 94%.

HIPAA compliance Emergency Device Support Network Troubleshooting Inbound Customer Support Problem Solving Case Documentation Time Management

Tier I Technical Support

Processing Point, Inc.

Feb 2016 - May 2017 (1 year 3 months)

Provided tier I technical customer support for external small business customers via phone, chat, and email. Documented solutions in a CRM/ticket system, configured devices and operating systems, and escalated priority issues as needed.

Configuration Customer Escalation Documentation

IT Technical Support Specialist

IT Freelancer

Apr 2011 - Jan 2016 (4 years 9 months)

Worked as a computer network technician and PC troubleshooter, supporting wired and wireless network upgrades and configuration. Performed network administration, installed hardware and software, deployed devices to new operating system platforms, and documented results using Excel.

Network Administration Wired & Wireless Networking Network Device Configuration Excel reporting Staff Training

Data Processing Supervisor

Safeguard Business Systems, Inc.

Oct 1988 - Dec 1998 (10 years 2 months)

Supervised the computer processing center, including scheduling batches, generating payroll reports, and improving inventory control. Performed hardware maintenance, backups, system upgrades, and coordinated operations to meet deadlines while training and supporting processing staff.

Team Supervision Data Processing Payroll Reporting Inventory Control Hardware Maintenance Quality Control Documentation