Ebonia Johnson

Provided critical support in emergency situations, ensuring effective communication and resource management. Promptly responded to over 100 individual 911 emergency calls per day, gathering crucial information and coordinating dispatch of necessary resources.

Managed order fulfillment processes efficiently to ensure timely delivery of products. Hand-picked premium baby products from shelves, confirming accuracy in order fulfillment and assembling boxes for safe delivery.

Delivered exceptional technical support and training to enhance customer experience. Provided technical support through phone and email channels, and installed operating systems and applications to optimize performance.

Resolved diverse technical issues related to network connectivity and applications. Communicated critical customer feedback to development teams and maintained and updated the knowledge base with crucial information.

Provided high-quality technical assistance across multiple support channels, handling over 40 calls per shift via phone, email, and chat. Successfully resolved customer issues in a timely manner, ensuring satisfaction and guiding customers through installation processes for hardware and software products.

Currently pursuing an Associate of Health Information Technology degree. This program focuses on the management of health information and electronic health records.

Gained critical technical skills through in-depth training and hands-on project experience. This program focused on foundational network concepts.

Acquired foundational network concepts and critical technical skills through simulations and hands-on project experience. This program provided in-depth training in network and cybersecurity principles.