Jennifer Swain
@jenniferswain1
Platform Transfer Coordinator at Paychex who maintains a 98% or higher audit success rate across client implementations.
United StatesWhat I'm looking for
At Paychex, I lead data migration and implementation activities across Time and Attendance, Human Resources, billing, and payroll platforms. I gather, analyze, and transfer data from multiple systems to support client implementations.
I build, audit, implement, and service Time and Attendance sites in cloud-based systems, combining client-facing coordination with back-end configuration. I maintain a 98% or higher audit success rate by following established audit procedures.
I also partner with support teams on process reviews, cross-training, and issue resolution. Earlier at Paychex, I assisted clients with Time Keeping systems and maintained client data in Salesforce.
Experience
Work history, roles, and key accomplishments
Leads data migration and implementation activities across Time and Attendance, Human Resources, billing, and payroll platforms. Manages multiple client implementations, maintains a 98% audit success rate, and resolves client issues with strong customer service and technical support.
Assisted clients with Time Keeping systems, handled inbound/outbound calls and emails, and resolved client issues with high-level customer service and technical support. Maintained and updated Salesforce to keep client data up to date.
Full-Time Collector
EOS-CCA
Jun 2014 - Jul 2015 (1 year 1 month)
Contacted borrowers on behalf of the Department of Education and Navient to establish payment plans. Supported administrative wage garnishment processes and account resolution.
Inside Sales Representative
Entercom Communications
Oct 2013 - May 2014 (7 months)
Prospected leads, scheduled meetings for field sales representatives, and promoted products by phone. Maintained accurate CRM records, follow-up actions, and client account updates in Salesforce.
Resolved customer issues related to equipment, services, and billing in a high-volume support environment. Handled escalated calls, supported team coverage, and trained new hires.
Delivered customer service across cashiering, service desk, and front-end coordination roles. Processed transactions, refunds, exchanges, money orders, and customer inquiries while following company procedures.
Education
Degrees, certifications, and relevant coursework
Monroe Community College
Associate Degree, General Studies
2003 - 2004
Attended Monroe Community College from 2003 to 2004.
Rush Henrietta Senior High
High School Diploma, General Studies
1999 - 2003
Received a High School Diploma from Rush Henrietta Senior High from 1999 to 2003.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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