Open to opportunities

Jennifer Sullivan

@jennifersullivan

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Experienced healthcare leader with a focus on revenue cycle management.

United States

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What I'm looking for

I am seeking a leadership role in healthcare operations where I can drive strategic initiatives, foster team development, and enhance revenue cycle performance.

With over 18 years of experience in the healthcare industry, I have established myself as a top-performing leader with a proven track record in managing large assignments and delivering superior performance. My expertise lies in providing strong analytical support for business operations and implementing best practices to monitor key revenue cycle data trends. I am adept at identifying process improvements and overcoming implementation barriers to maximize productivity and profitability.

Currently, I serve as a Senior Financial Services Manager at AIS Healthcare, where I lead a team of 16 managers and have successfully increased revenue by managing to achieve 118% of our $34 million goal. My role involves collaborating across the organization to ensure strategic alignment and operational efficiency, while also driving financial strategies to enhance revenue collection. I am passionate about fostering a culture of accountability and continuous improvement, ensuring that my team is equipped to meet and exceed performance goals.

Throughout my career, I have consistently demonstrated my ability to optimize revenue through effective billing and collection strategies, while maintaining strong relationships with clients and stakeholders. I thrive in fast-paced environments and am committed to delivering exceptional results that contribute to the overall success of the organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Financial Services Manager Revenue Cycle

Current

AIS Healthcare

Oct 2023 - Present (1 year 8 months)

Led a team of 16 Financial Services Managers, successfully increasing revenue in 2024 by achieving 118% of their $34 million dollar goal. Streamlined billing processes to ensure timely invoicing, reducing collections issues and enhancing cash flow.

Revenue Cycle Management Strategic Planning Process Optimization Cross Functional Collaboration

Senior Account Manager Revenue Cycle

Elation Health

Aug 2021 - Oct 2023 (2 years 2 months)

Audited, reviewed, analyzed, and addressed gaps in service excellence, policies, and/or procedures proactively, identifying issues and implementing solutions. Developed and maintained positive relationships with physician practice clients, focusing on key contacts and decision-makers.

Client Relationship Management Revenue Cycle Management Process Improvement

Director of Client Operations

NSN Revenue Resources

Mar 2019 - Jul 2021 (2 years 4 months)

Optimized all revenue through billing and collection activities, improving organizational performance by identifying areas of improvement in the revenue cycle. Managed and directed revenue cycle functions for a team of Representatives and clients.

Revenue Cycle Management Team Leadership Policy Implementation Performance Monitoring

Senior Account Manager

United Surgical Partners International

May 2018 - Mar 2019 (10 months)

Identified issues and global trends related to delays in achieving payment and communicated feedback to the leadership team for process improvements. Proactively managed the aging of accounts receivable with thorough communication to payers and consistent follow-up on claims.

Accounts Receivable Management Claims Processing Denial Management

Client Services Manager

National Medical Billing Services, LLC

Apr 2014 - Apr 2018 (4 years)

Successfully managed the entire billing revenue cycle on over 4,000 monthly cases, consistently meeting or exceeding the collective $6.5 million monthly financial goal. Extracted daily reports and analyzed multifaceted data sets containing 20+ KPIs to forecast incoming revenue and spot issues and trends.

Data Analysis KPI Tracking Project Management

Office Manager-Accounts Receivables

Mid-County Dermatology, Inc

Jul 2001 - Apr 2014 (12 years 9 months)

Managed the outstanding aged accounts for two physicians with roughly 1,600 combined monthly encounters. Verified completeness and accuracy of all claims before submission and ensured all claims were filed in a timely manner according to state and federal regulations.

Accounts Receivable Payment Posting