Open to opportunities

Mia Wilson

@miawilson

Revenue cycle and patient financial services leader improving billing accuracy, denials, and reimbursement across Medicare and Medicaid.

United States

Message

What I'm looking for

I’m looking for a leadership role where I can run end-to-end revenue cycle operations, improve billing accuracy and denials, strengthen compliance (CMS/HIPAA), and use Excel-based KPIs to drive measurable reimbursement and collections performance.

I’m a Revenue Cycle, Healthcare Administration, and Patient Financial Services professional with 30+ years of experience managing medical billing, claims processing, collections, and financial operations in healthcare environments. I focus on improving billing accuracy, resolving claim denials, and supporting provider enrollment and credentialing to drive timely, compliant reimbursement.

As a Business Office Manager, I oversee end-to-end revenue cycle operations, supervise office staff, and optimize workflows using executive reporting and KPIs. I’ve built tracking and reporting systems, supported Medicare/Medicaid/commercial billing, and ensured adherence to healthcare regulations such as CMS and HIPAA while managing high-volume accounts.

Experience

Work history, roles, and key accomplishments

Current

Business Office Manager

Current

Austin RNC

Apr 2024 - Present (2 years 3 months)

Oversee full revenue cycle operations, including billing, claims processing, collections, and financial reporting. Supervise office staff and coordinate with leadership to improve revenue cycle performance and compliance.

Revenue Cycle Management (RCM)Medical Billing Claims Processing Collections Financial Reporting Patient Accounts Staff Supervision Workflow Optimization Excel KPI Tracking Compliance

Business Office Manager

Brush Country Nursing and Rehab

Nov 2022 - Apr 2024 (1 year 5 months)

Managed full revenue cycle including billing, claims submission, and reimbursement tracking. Resolved claim denials and payment discrepancies and supported staff training and onboarding while ensuring compliance with Medicare and Medicaid requirements.

Revenue Cycle Management (RCM)Denials Management Accounts Reconciliation Collections Census Audits Staff Training Medicare Billing Medicaid Billing Regulatory Compliance

Accountant II

Department of State Health Services

Sep 2023 - Nov 2023 (2 months)

Processed high-volume financial transactions and invoices in a government healthcare environment. Supported financial reporting and compliance using CAPPSA and USAS systems.

Invoice Processing USAS Financial Reporting Compliance

Administrative Support Specialist

Emergent Talent

Jan 2019 - Oct 2022 (3 years 9 months)

Processed 375,000+ Medicaid-related transactions with high accuracy while supporting healthcare and workforce programs. Assisted with claims-related workflows and improved turnaround time and accuracy through data analysis and process improvements.

Data Management Data Analysis Reporting Documentation Administrative Operations Process Improvement

Administrative Project Coordinator

UnitedHealthcare

Nov 2016 - Feb 2018 (1 year 3 months)

Supported healthcare operations and administrative workflows through cross-functional coordination. Managed documentation, reporting, and communication across departments and assisted with process improvement initiatives.

Project Coordination Cross functional Coordination Documentation Reporting Process Improvement

Business Office Administrator

Colonial Care Retirement Center

Mar 2016 - Jul 2016 (4 months)

Managed full-cycle billing for Medicare, Medicaid, private pay, and insurance claims. Handled claims resolution and denials and maintained patient trust accounts while ensuring compliance with billing regulations.

Medical Billing Claims Resolution Denials Management Medicare Billing Medicaid Billing Private Pay