Princess Walker

Led Patient Access and financial counseling teams, improved intake accuracy and collections, developed staff training and patient financial materials, and reported KPIs to optimize clinic financial health.

Manage financial aspects of patient care, implement financial policies and RCM training, and oversee refunds, hardship programs, and patient assistance initiatives to strengthen internal controls and revenue performance.

Performed appeals and payment research across multi-state hospitals to reduce outstanding receivables, correct denials, and maximize revenue efficiency through cross-department collaboration.

Served as liaison to 31 physician offices, managed scheduling coordination, billing-related reporting, medical records preparation, and compliance duties to support surgical operations and collections.

Determined patient financial responsibility, verified authorizations, and identified correct payer types to ensure accurate claims billing and facility payment readiness across multiple ambulatory surgical centers.

Provided executive support to behavioral health and nursing leadership, managed confidential records, coordinated meetings, and assisted with HR processes to support departmental operations and compliance.

Managed daily office operations, implemented EMR and billing processes for ~300 monthly patients, negotiated provider contracts with payers, and led hiring and training for a 7-9 person team.

Pursuing a Master of Healthcare Administration to develop advanced leadership and operational skills for healthcare organizations.

Completed a Bachelor of Arts in Management focusing on organizational management and administrative practices.

Earned an Associate of Applied Science in Surgical Technology with training in perioperative procedures and sterile technique.