Open to opportunities

Heather Rose

@heatherrose

I lead healthcare revenue cycle operations, improving receivables, collections, aging, compliance, and team performance.

United States

Message

What I'm looking for

I'm looking to lead healthcare revenue cycle operations where I can strengthen receivables, collections, aging performance, compliance, workforce development, and cross-functional execution.

I've advanced through six roles at Conifer Health Solutions, from Patient Account Representative to Director of AR Management Operations II, leading healthcare revenue cycle execution across regional and facility portfolios.

I direct a 65-person organization through managers and supervisors, strengthening accounts receivable, collections, aging, Medicare compliance, workflows, training, quality, and cross-functional account continuity.

Experience

Work history, roles, and key accomplishments

Director, AR Management Operations II

Conifer Health Solutions

Oct 2025 - Dec 2026 (1 year 2 months)

Directed a 65-member organization including three managers and five supervisors, establishing priorities and maintaining accountability for revenue cycle performance. Oversaw accounts receivable activities with emphasis on inventory management, collections effectiveness, account aging, quality, and timely resolution.

Revenue Cycle Management Accounts Receivable Collections Aged Inventory Management Quality Assurance Leadership Training Medicare Compliance Reporting Analysis Microsoft 365 Excel Epic FinThrive

Director, AR Management Operations I

Conifer Health Solutions

May 2023 - Oct 2025 (2 years 5 months)

Revenue Cycle Management Accounts Receivable Collections Aged Inventory Management Quality Assurance Leadership Training Medicare Compliance Reporting Analysis Microsoft 365 Excel Epic FinThrive

Manager, Government Operations

Conifer Health Solutions

Apr 2019 - May 2023 (4 years 1 month)

Managed government operations, overseeing accounts receivable activities with emphasis on inventory management, collections effectiveness, account aging, quality, and timely resolution. Guided managers and supervisors in day-to-day workforce leadership while reinforcing consistent operating expectations.

Medicare Accounts Receivable Collections Aging Management Inventory Management Quality Assurance Leadership Training Compliance Reporting Analysis Microsoft 365 Excel Epic FinThrive

Supervisor, Patient Accounts

Conifer Health Solutions

Mar 2016 - Apr 2019 (3 years 1 month)

Supervised patient accounts operations, overseeing accounts receivable activities with emphasis on inventory management, collections effectiveness, account aging, quality, and timely resolution. Guided team members in day-to-day workforce leadership while reinforcing consistent operating expectations.

Patient Accounts Accounts Receivable Collections Aged Inventory Management Quality Assurance Leadership Training Compliance Reporting Analysis Microsoft 365 Excel Epic FinThrive

Lead, Patient Account Representative

Conifer Health Solutions

Mar 2015 - Mar 2016 (1 year)

Led patient account representative team, overseeing accounts receivable activities with emphasis on inventory management, collections effectiveness, account aging, quality, and timely resolution. Guided team members in day-to-day workforce leadership while reinforcing consistent operating expectations.

Patient Accounts Accounts Receivable Collections Aged Inventory Management Quality Assurance Leadership Training Compliance Reporting Analysis Microsoft 365 Excel Epic FinThrive

Patient Account Representative

Conifer Health Solutions

Jul 2014 - Mar 2015 (8 months)

Managed patient account operations, handling accounts receivable activities with emphasis on inventory management, collections effectiveness, account aging, quality, and timely resolution. Applied knowledge of Medicare requirements and revenue cycle practices.

Patient Accounts Accounts Receivable Collections Aged Inventory Management Quality Assurance Medicare Compliance Reporting Analysis Microsoft 365 Excel Epic FinThrive

Order Entry Specialist / Translator

Wellness International Network, LLC

Jan 2008 - Dec 2014 (6 years 11 months)

Managed customer and distributor requests through multiple communication channels while maintaining accurate and timely order information. Coordinated order-related activities with close attention to detail, service requirements, and customer expectations.

Order Entry Customer Service Organization Problem Solving

Administrative Assistant

Jun 1996 - Mar 1997 (9 months)

Supported company ownership with administrative, financial, and project coordination responsibilities. Managed accounts payable activities while maintaining accurate supporting information.

Administrative Support Accounts Payable Project Coordination Reporting Organization

Medical Billing Coordinator

Jan 1991 - May 1996 (5 years 4 months)

Managed medical billing activities designed to secure accurate and timely reimbursement for physician services. Applied working knowledge of CPT, ICD-9, and HCPCS coding when reviewing and processing billing information.

Medical Billing CPT ICD 9 HCPCS Claims Appeals Reimbursement Customer Service