Jennifer Robertson

I am a dynamic bartender with 17 years of experience in the hospitality industry, dedicated to delivering exceptional customer service and enhancing operational efficiency. My journey has allowed me to develop a proven ability to manage staff effectively, fostering a collaborative environment that prioritizes customer satisfaction. I am skilled in training and mentoring team members, utilizing strategic upselling techniques to drive revenue growth.

During my tenure as a Bar Manager at Brass Rail Tavern, I developed and implemented a comprehensive training program for new staff, which significantly decreased customer complaints. I managed a team of five bartenders, improving efficiency and customer satisfaction. My role as a Crowd Control Manager at Bravo Event Staff further honed my skills in maintaining order during special events, demonstrating professionalism in customer interactions, and collaborating with event planners to ensure smooth operations.