Open to opportunities

Jennie Rodriguez

@jennierodriguez

Message

Experienced manager and bartender with a focus on customer satisfaction.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I'm Jennie Rodriguez, a dedicated professional with extensive experience in the hospitality industry. Over the years, I have honed my skills as a Shift Manager and Head Bartender, where I successfully managed operations, enforced health and safety measures, and prioritized customer satisfaction. My leadership led to a remarkable 35% increase in business and a two-fold boost in customer satisfaction at Sliders Grill & Bar.

In addition to my management experience, I have a strong background in training and development. At Crystal Bees, I took on the role of Bartender and Shift Leader, where I was responsible for training new hires and ensuring exceptional service for our guests. My ability to thrive in fast-paced environments and my commitment to excellence have been key factors in my success throughout my career.

Experience

Work history, roles, and key accomplishments

Shift Manager / Head Bartender

Sliders Grill & Bar

Jan 2014 - Jan 2020 (6 years)

Managed all operational areas, including inventory responsibilities, while enforcing health and safety measures and prioritizing customer satisfaction. Led an initiative that improved operations, resulting in a 35% increase in business and a two-fold increase in customer satisfaction.

Management Inventory Management Customer Service Health and Safety Upselling

Bartender / Shiftleader / Head Server

Crystal Bees

Aug 2016 - Mar 2018 (1 year 7 months)

Trained new hires and managed bar area closing procedures. Successfully hosted reserved guest parties while consistently delivering exceptional customer service.

Customer Service Training

Trainer / Shift Leader

Dunkin Donuts

May 2015 - Sep 2016 (1 year 4 months)

Responsible for opening the store and training new hires. Ensured smooth daily operations and adherence to company standards.

Training Customer Service

Housekeeping

Performance Environmental

Mar 2008 - Sep 2009 (1 year 6 months)

Cleaned and organized a variety of office spaces. Maintained high standards of cleanliness and order.

Zoning Captain (Pharmacy) / Stocker

Target

Apr 2004 - Dec 2005 (1 year 8 months)

Managed inventory and rearranged the pharmacy area to optimize product placement. Responsible for unloading trucks and stocking merchandise store-wide.

Inventory Management Stocking Merchandise Supply Chain