Jennifer McFadden
@jennifermcfadden
Results-driven sales and operations leader specializing in CRM optimization, CX, and team transformation.
United StatesWhat I'm looking for
I am a results-driven Sales & Operations leader with 10+ years of experience transforming underperforming teams into high-achieving units across HVAC, home services, education, healthcare, and fintech sectors.
I specialize in CRM optimization (Salesforce, HubSpot, ServiceTitan), data analytics, and process improvement, with measurable outcomes including a 78% reduction in SLA response time, elevating company rating from F to A, and double-digit gains in team productivity and retention.
I lead cross-functional initiatives that drive revenue growth, customer retention, and operational excellence, leveraging AI and automation to scale portfolio management and improve forecasting accuracy.
Experience
Work history, roles, and key accomplishments
Manager of Retail Sales
Motili
Apr 2024 - Jan 2026 (1 year 9 months)
Led partner account expansion and CRM-driven sales operations for a Daikin subsidiary, reducing SLA response times by 78% and improving company rating from F to A through customer success and platform adoption initiatives.
Service Experience Manager
Applewood Heating Plumbing & Electric
May 2022 - Apr 2024 (1 year 11 months)
Managed complex issue resolution and customer service systems using ServiceTitan, leading KPI dashboard oversight and training programs to consistently meet or exceed CSAT and performance targets.
Supervisor of Default Prevention
International Education Corporation
Mar 2019 - Mar 2021 (2 years)
Supervised a 15-person team managing 10,000+ borrower accounts, implemented automated dialer systems that reduced default rates by over 10% and introduced performance-based bonuses that increased production 20%.
Trainer / QA Coordinator
International Education Corporation
Feb 2014 - Mar 2019 (5 years 1 month)
Trained and mentored new hires to reach full production within two months and led annual compliance and productivity trainings that increased borrower connections by 20%.
Office Manager
Advanced Dermatology Inc.
Sep 2012 - Jan 2014 (1 year 4 months)
Managed hiring and training operations, reducing turnover by 50% and partnering with sales to drive a 15% upsell through product knowledge initiatives.
Education
Degrees, certifications, and relevant coursework
CBCalifornia State University, Long Beach
Bachelor of Arts, Family and Consumer Sciences
Bachelor of Arts in Family and Consumer Sciences; awarded the AOTT Scholarship.
Availability
Location
United StatesAuthorized to work in
Job categories
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