Jessica Snow

I’m an operations leader with over a decade of experience managing cross-functional processes and vendor relationships to ensure reliable execution. I lead national service operations and customer experience efforts, maintaining 100% compliance with regulatory benchmarks while protecting data integrity and quality.

Using Lean Six Sigma and DMAIC-style process improvement, I redesigned hardware recovery SOPs and achieved $100K in annual cost avoidance. I also built and piloted a remote staffing model, then led full implementation in 2020 while preserving SLA and quality targets.

I’m hands-on with performance management and data accuracy—monitoring metrics for a 70,000+ panel member dataset and driving targeted coaching and demographic updates to maximize data quality and commercial value. I partner with AppDev and Engineering teams as the Voice of the Customer to improve product reliability and reduce customer-reported issues.

I develop people and scale operations through hiring, training, coaching, resource capacity planning, engagement initiatives, and inclusive remote communication. I was awarded Manager of the Year (Circle of Excellence) in 2023 and 2024 for leadership and achieving key performance indicators across panel operations.