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Jennifer Smith

@jennifersmith1

Senior Operations Manager transforming enterprise strategy into KPI-driven execution, recovering $5M+ revenue across multi-site portfolios.

United States

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What I'm looking for

I’m looking for a senior operations role where I can translate executive strategy into scalable execution—owning P&L, improving KPI accountability, and leading compliance-driven change across complex, multi-site environments.

I’m a strategic operations leader with 20+ years driving performance and financial outcomes across complex, multi-site organizations. I translate executive strategy into scalable execution, optimize enterprise systems for throughput, and enforce KPI accountability.

I spearheaded a multi-year billing remediation program, recovering $5M+ in lost revenue and implementing reconciliation controls to sustain recovery. I provide enterprise oversight for a 338-asset national portfolio, ensuring regulatory alignment across 23 states, and I operationalize legislative changes to decrease compliance exceptions by 25% while reducing escalation resolution times.

I lead change management by directing enterprise adoption of 180+ standardized policies, improving audit outcomes by 20% and reducing new-hire training time by 15%. I also manage large-scale asset transitions and system transformation work—driving faster turnaround through FreshService—while delivering dashboards that support executive decision-making.

Experience

Work history, roles, and key accomplishments

Senior Operations Manager

BH Management

Nov 2021 - Mar 2026 (4 years 4 months)

Recovered $5M+ in lost revenue through a multi-year billing remediation program and implemented reconciliation controls to sustain recovery. Drove enterprise oversight across a 338-asset portfolio in 23 states, reducing compliance exceptions by 25% and cutting escalation resolution times.

Revenue Optimization P&L management Regulatory Compliance Change Management Freshservice Audit Management Contract Standardization Workflow Engineering

Property Operations Project Manager

BH Management

Jul 2019 - Nov 2021 (2 years 4 months)

Led CRM and lease-generation platform rollout requirements and data collection, defining system logic that reduced configuration errors by 30%. Managed 254 asset onboarding/offboarding transitions and redesigned acquisition workflows to reach ~3-day onboarding timelines with 98% setup accuracy.

CRM Implementation Lease Administration Process Engineering Data Visualization Stakeholder Management Project Management

Community Manager / Regional Mentor

BH Management & Westwood Residential

Jul 2010 - Jul 2019 (9 years)

Managed an $8M average P&L, improving financial performance while lowering budget variance by 12%. Delivered 10 capital improvement projects, increasing asset value by 25%, and supervised a team of 10+ to drive operational excellence.

P L Ownership Team Leadership Operational Excellence Property Operations