Jennifer Haviland-King
@jenniferhaviland-kin
I register and schedule patients while improving access, insurance verification, and customer service across healthcare settings.
What I'm looking for
I'm currently registering emergency department and radiology patients at McLaren Greater Lansing, handling quick and full registration, insurance cards, copays, consents, coinsurance forms, walk-ins, and radiology scheduling.
I've supported patient access and scheduling at Oaklawn Hospital and Sparrow Thoracic Cardiovascular Institute, where I checked in patients, managed demographic information, answered calls, scheduled and rescheduled appointments, and coordinated with other departments. I use Cerner, Epic, FirstNet, PowerChart, Experian, Microsoft Word, and Excel.
I also bring billing and coding experience from E-Assist, supporting dental offices, insurance companies, and patients. My dental background includes chairside assisting, digital X-rays, sterilization, impressions, Dentrix, Eaglesoft, patient education, and front-desk scheduling.
Before healthcare, I coordinated warehouse operations at Michaels Distribution Center, balancing work, creating schedules, moving workers where needed, reporting status, and supporting high-volume shipping. My Navy service and customer-facing roles have strengthened my ability to stay organized, communicate clearly, and support people in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Patient Access
McLaren Greater Lansing
Aug 2025 - Present (1 year)
Registered patients in the emergency department, scanning IDs and insurance cards, collecting copays, and providing payment information. Also scheduled radiology appointments and used interpreter services.
Registration Registrar
Oaklawn Hospital
Jun 2024 - Jun 2025 (1 year)
Checked in patients, reviewed demographic information, directed patients to waiting areas, answered phones, and collaborated with other departments. Registered ED patients post-physician evaluation.
Scheduling Specialist
Sparrow Thoracic Cardiovascular Institute
Aug 2023 - Mar 2024 (7 months)
Answered phones, scheduled and rescheduled appointments, faxed documents, and worked in a fast-paced office environment. Checked in and out patients and handled call center duties.
Sales Associate
Meijer
Sep 2021 - Aug 2023 (1 year 11 months)
Stocked shelves, provided customer service, worked as a cashier, and priced items.
Billing and Coding
E-Assist
Apr 2020 - Oct 2022 (2 years 6 months)
Performed billing and coding for dental offices and procedures, communicated with insurance companies and patients, and provided customer service.
Inbound Team Member
Target Distribution Center
Oct 2019 - Apr 2020 (6 months)
Unloaded trucks, built pallets, received product, and prepared items for warehouse movement.
Material Handler and Forklift Operator
Spartan Motors, Inc.
Apr 2019 - Oct 2019 (6 months)
Operated forklift, picked parts, used computer systems, handled phone calls, performed audits, and used RF units. Managed receiving dock operations and tagged received parts.
Operations Coordinator
Michaels Distribution Center
Jul 2016 - Mar 2019 (2 years 8 months)
Coordinated picking and shipping operations, managed schedules, moved workers, prepared status reports, and handled high-volume calls. Certified to drive reach truck and order picker.
Dental Assistant
Greenberg Dental and Orthodontics
Apr 2014 - Jun 2016 (2 years 2 months)
Assisted with endodontics, crowns, digital x-rays, and patient education. Performed sterilization, set up and broke down rooms, and used Dentrix and Eagle Soft.
Hospital Corpsman / Dental Assistant
United States Navy
Nov 2008 - Feb 2010 (1 year 3 months)
Took x-rays, charted records, served as receptionist, assisted dentist during procedures, sterilized instruments, performed phlebotomy, and administered IVs.
Food Handler
Whippy Dip
Jul 2006 - Oct 2009 (3 years 3 months)
Provided customer service and handled a fryer, pizza oven, and other foods.
Head Housekeeper
Sierra Sand Motel
Jul 2006 - Oct 2008 (2 years 3 months)
Provided customer service at the front desk, cleaned rooms, inspected rooms for guest readiness, did laundry, and took phone reservations.
Sales Associate
Sam's Club
Worked as a cashier, helped customers find products, stocked shelves, and assisted in the food court.
Education
Degrees, certifications, and relevant coursework
High school Diploma Certificate
High School Diploma, General Studies
Completed high school education.
Associate of Science in Psychology
Associate of Science, Psychology
Earned an Associate of Science degree in Psychology.
Availability
Location
Authorized to work in
Job categories
Skills
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