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Jennifer Haviland-King

@jenniferhaviland-kin

I register and schedule patients while improving access, insurance verification, and customer service across healthcare settings.

United States
Message

What I'm looking for

I'm looking for a healthcare patient access, registration, scheduling, or front-desk role where I can use Cerner or Epic, insurance verification, customer service, and coordination skills to support patients and clinical teams.

I'm currently registering emergency department and radiology patients at McLaren Greater Lansing, handling quick and full registration, insurance cards, copays, consents, coinsurance forms, walk-ins, and radiology scheduling.

I've supported patient access and scheduling at Oaklawn Hospital and Sparrow Thoracic Cardiovascular Institute, where I checked in patients, managed demographic information, answered calls, scheduled and rescheduled appointments, and coordinated with other departments. I use Cerner, Epic, FirstNet, PowerChart, Experian, Microsoft Word, and Excel.

I also bring billing and coding experience from E-Assist, supporting dental offices, insurance companies, and patients. My dental background includes chairside assisting, digital X-rays, sterilization, impressions, Dentrix, Eaglesoft, patient education, and front-desk scheduling.

Before healthcare, I coordinated warehouse operations at Michaels Distribution Center, balancing work, creating schedules, moving workers where needed, reporting status, and supporting high-volume shipping. My Navy service and customer-facing roles have strengthened my ability to stay organized, communicate clearly, and support people in fast-paced environments.

Experience

Work history, roles, and key accomplishments

OH

Registration Registrar

Oaklawn Hospital

Jun 2024 - Jun 2025 (1 year)

Checked in patients, reviewed demographic information, directed patients to waiting areas, answered phones, and collaborated with other departments. Registered ED patients post-physician evaluation.

SI

Scheduling Specialist

Sparrow Thoracic Cardiovascular Institute

Aug 2023 - Mar 2024 (7 months)

Answered phones, scheduled and rescheduled appointments, faxed documents, and worked in a fast-paced office environment. Checked in and out patients and handled call center duties.

TC

Inbound Team Member

Target Distribution Center

Oct 2019 - Apr 2020 (6 months)

Unloaded trucks, built pallets, received product, and prepared items for warehouse movement.

SI

Material Handler and Forklift Operator

Spartan Motors, Inc.

Apr 2019 - Oct 2019 (6 months)

Operated forklift, picked parts, used computer systems, handled phone calls, performed audits, and used RF units. Managed receiving dock operations and tagged received parts.

GO

Dental Assistant

Greenberg Dental and Orthodontics

Apr 2014 - Jun 2016 (2 years 2 months)

Assisted with endodontics, crowns, digital x-rays, and patient education. Performed sterilization, set up and broke down rooms, and used Dentrix and Eagle Soft.

WD

Food Handler

Whippy Dip

Jul 2006 - Oct 2009 (3 years 3 months)

Provided customer service and handled a fryer, pizza oven, and other foods.

SM

Head Housekeeper

Sierra Sand Motel

Jul 2006 - Oct 2008 (2 years 3 months)

Provided customer service at the front desk, cleaned rooms, inspected rooms for guest readiness, did laundry, and took phone reservations.

Education

Degrees, certifications, and relevant coursework

HC

High school Diploma Certificate

High School Diploma, General Studies

Completed high school education.

AP

Associate of Science in Psychology

Associate of Science, Psychology

Earned an Associate of Science degree in Psychology.

Tech stack

Software and tools used professionally

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