Open to opportunities

Jennifer Joseph

@jenniferjoseph1

Mission-driven healthcare operations leader specializing in HIPAA-compliant patient access, insurance verification, and intake coordination.

United States

Message

What I'm looking for

I’m looking for a healthcare operations or admissions role where I can keep HIPAA-compliant patient access smooth—verifying insurance, coordinating intake and scheduling, and advocating with empathy to reduce delays, disputes, and enrollment friction.

I’m a mission-driven healthcare operations professional with 20+ years of experience across patient access, intake coordination, and admissions support. I’m known for navigating HIPAA compliance and complex insurance verification in high-volume clinical environments to help people reach care on time.

In my most recent roles, I confirm insurance coverage and eligibility, update patient benefits and clinical records, and coordinate daily patient access for 30+ clients per day. I manage clinical documentation and claim submission processes, audit EOB reports for inconsistencies, and resolve billing disputes through empathetic patient advocacy.

I also bring strong client-facing and enrollment experience, guiding individuals through Medicare plan selection with empathetic communication. I’ve facilitated high-volume enrollment with significant sales conversion while maintaining strict adherence to federal healthcare regulations, using CRM management and EHR-adjacent applications to track interactions with zero errors.

As a Dental office Manager and Dental treatment coordinator, I oversaw clinical scheduling, patient flow, staff productivity, and HIPAA compliance training. I’ve driven measurable improvements—like a 15% increase in treatment plan acceptance—and support teams with conflict resolution, evidence-based guidance, and mission-driven service.

Experience

Work history, roles, and key accomplishments

Current

Insurance Coordinator

Current

Bright Now Dental

Oct 2025 - Present (9 months)

Confirm insurance coverage and eligibility to support seamless healthcare admissions and minimize financial delays. Maintain clinical records in Dentrix Ascend EHR, coordinate daily patient access for 30+ clients, and manage documentation and claim submission with HIPAA-compliant auditing and patient advocacy.

Healthcare Admissions Intake Coordination Patient Access Insurance Verification HIPAA compliance Dentrix Ascend Clinical Scheduling Claims Submission EOB Auditing Financial Transactions Patient Advocacy

Licensed Medicare Agent

ETQ-TeleQuote

Sep 2024 - Oct 2025 (1 year 1 month)

Guide individuals through Medicare plan selection using empathetic communication to address behavioral health and general medical needs. Facilitate high-volume enrollment with strict adherence to federal healthcare regulations while tracking enrollment status via CRM and EHR-adjacent applications.

Patient Advocacy HIPAA compliance CRM Management Enrollment Empathetic

Dental Office Manager

Bright Now Dental

Feb 2024 - Sep 2024 (7 months)

Oversee clinical scheduling and intake logistics to maintain organizational census goals and improve operational efficiency. Monitor staff productivity, support HIPAA compliance training, and manage operational expenses and receivables to meet monthly financial targets.

Clinical Scheduling Intake Coordination HIPAA compliance Staff Training Team Collaboration Patient Access

Customer Service Representative

Cigna Dental

Apr 2022 - Dec 2023 (1 year 8 months)

Assist members with complex coverage and claims issues as a point of patient advocacy and service resolution. Handle high-volume call intake (50+ members daily) with strict HIPAA-compliant documentation in a secure CRM and collaborate with clinical teams to resolve admissions and claims processing delays.

Customer Support Claims Resolution Coverage HIPAA compliance Patient Advocacy Admissions Support Conflict Resolution

Dental Treatment Coordinator

Bright Now Dental

Apr 2017 - Oct 2021 (4 years 6 months)

Guide patients through complex treatment plans and financial assistance options to support access to care. Verify insurance coverage, manage intake logistics, and coordinate clinical scheduling and patient flow to improve acceptance and customer satisfaction while supporting office operations and records management.