Open to opportunities

Jennifer Hall

@jenniferhall1

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Customer-focused accounts manager and client-relations professional with strong retention and problem-solving skills.

United States

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What I'm looking for

I seek a collaborative role focused on client retention and customer success where I can apply CRM, communication, and problem-solving skills to improve satisfaction and operational efficiency.

I am a customer-driven professional with over 9 years of experience in client relations, account management, conflict resolution, and delivering exceptional service in high-pressure environments. I build trust through effective communication and tailored solutions, consistently retaining clients and improving satisfaction.

My background includes U.S. Navy service where I developed adaptability, technical rigor, and leadership — training junior personnel and maintaining mission-critical equipment with 100% inventory accuracy. In civilian roles I managed end-to-end customer interactions, utilized CRM systems, and improved document retrieval efficiency by 30%.

I seek opportunities where I can leverage my client retention strengths, administrative and technical support experience, and collaborative approach to improve customer outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

General Clerk

Island Creek Associates

Jan 2020 - Dec 2021 (1 year 11 months)

Provided administrative support to 15+ employees, handled inbound inquiries, scheduling, and data entry; improved document retrieval efficiency by 30% and maintained confidentiality and accuracy.

Administrative Support Data Entry Scheduling Document Management Customer Support Confidentiality Microsoft Office Google Workspace

Parachute Rigger

United States Navy

Jan 2015 - Dec 2019 (4 years 11 months)

Maintained mission-critical equipment and managed inventory audits with 100% accuracy; trained 10+ junior personnel in technical protocols, enhancing team readiness and reliability.

Maintenance Inventory Management Training Attention To Detail Operational Readiness Team Leadership Critical Thinking Problem Solving

Accounts Manager

Lithia Motors

Aug 2012 - Mar 2014 (1 year 7 months)

Retained 95% of client accounts by providing proactive technical support and resolving inbound call and email concerns; managed order processing, billing, and contract updates to ensure accuracy and loyalty.