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Erlinda Sylvester

@erlindasylvester

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Customer Service, Admin Tasks, and Data Entry

United States

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What I'm looking for

I seek a role that values client satisfaction and offers growth opportunities.

I am a dedicated Customer Experience Executive with over eight years of experience in various customer service and financial roles. My journey began as a Customer Service Representative, where I honed my communication skills and developed a strong understanding of customer needs. I have since progressed to roles such as Accounts Payable/Receivable Specialist and Customer Experience Executive, where I have successfully resolved customer issues and streamlined processes to enhance service delivery.

Throughout my career, I have consistently demonstrated my ability to analyze data and provide actionable insights that drive improvements in customer satisfaction and operational efficiency. My experience at Probe CX allowed me to coordinate effectively with retail stores and ensure that customer concerns were addressed promptly. I take pride in my ability to build strong relationships with clients and colleagues alike, always striving to provide excellent and accurate service.

Experience

Work history, roles, and key accomplishments

Customer Experience Executive

Probe CX

Jul 2021 - Sep 2023 (2 years 2 months)

Managed customer correspondence regarding order issues, processed credits and refunds, and coordinated with retail stores to ensure customer satisfaction. Focused on providing timely solutions and alternatives to enhance customer experience.

Customer Service Problem Solving Communication Order Management

Accounts Payable/Receivable Specialist

Booth & Partners

Feb 2018 - May 2019 (1 year 3 months)

Handled invoice processing from vendors, ensured accuracy, and communicated regarding payment inquiries. Analyzed expenses for cost-saving opportunities and processed work orders to maintain financial efficiency.

Financial Analysis

VOC Specialist/Admin

Transcom

Nov 2015 - Jan 2018 (2 years 2 months)

Analyzed customer feedback data to identify trends and prepared reports summarizing actionable insights. Provided valuable insights to guide product development and utilized technology for data collection and reporting.

Data Analysis Report Preparation Customer Feedback Product Development

Customer Service Representative

Teleperformance

Apr 2013 - Aug 2014 (1 year 4 months)

Engaged with customers regarding overdue payments, negotiated payment plans, and educated them on outstanding balances. Ensured compliance with debt collection laws and regulations during all interactions.

Debt Collection Compliance Customer Education

Education

Degrees, certifications, and relevant coursework

College University of Manila

Bachelor of Science, Business Management

2014 - 2015

Pursued a Bachelor of Science in Business Management with a focus on Financial Management, gaining knowledge in business principles and financial strategies.

San Sebastian College - Recoletos

Bachelor of Science, Business Management

2009 - 2010

Studied for a Bachelor of Science in Business Management, specializing in Financial Management, to develop skills in managing business operations and finances.