jennifer gates
@jennifergates
I support patient care, client services, case management, and accurate financial and administrative operations.
United StatesWhat I'm looking for
I've supported clients at MHA Speak Out Speak Up through intakes, housing and employment services, home visits, paperwork, advocacy, and rental assistance while protecting sensitive information under HIPAA requirements.
My background also includes patient care at MultiCare, Cancer Care NW, Kaiser Permanente, and Heart Clinic Northwest, as well as commercial loan processing at First Interstate Bank. I bring hands-on experience with vital signs, prior authorizations, clinical documentation, billing, loan documentation, Excel, and client communication.
Experience
Work history, roles, and key accomplishments
Case Manager
MHA Speak Out Speak Up
Nov 2025 - Apr 2026 (5 months)
Started as a front desk intake specialist/biller and moved into a case manager role, providing housing and employment services, conducting home visits, and assisting with funding for rental arrears and move-in costs.
Roomed patients and recorded vitals, charted patient information, managed refill requests, and made phone calls to coordinate care and improve patient communication.
Audited car deals to ensure completeness before finalizing and booking for billing, filed and scanned deals, and conducted quarterly inventory of titles to support compliance.
Commercial Banking Representative
First Interstate Bank
May 2022 - Aug 2023 (1 year 3 months)
Collaborated with lenders and clients to board loans, input financial information, and collect required documentation, using credit track software and Excel to monitor financials and loan time frames.
Medical Assistant
Cancer Care NW
May 2019 - May 2022 (3 years)
Roomed patients, handled prior authorizations, phone calls, RX refills, patient calls, and assisted with biopsies.
Roomed patients, gave injections, handled patient calls, RX refills, and assisted with procedures.
Medical Assistant
Heart Clinic Northwest
Aug 2016 - Jul 2018 (1 year 11 months)
Roomed patients and provided clinical support in a cardiology setting.
Education
Degrees, certifications, and relevant coursework
Spokane Community College
2000 -
Attended some college courses.
Central Texas Phlebotomy Institute
Certificate, Phlebotomy
Earned a vocational certificate in phlebotomy.
North Central High School
High School Diploma, General Studies
Completed general studies and earned a high school diploma.
Total Cosmetology
Instructor Certification, Cosmetology
2005 - 2007
Completed training in cosmetology and earned an instructor certification.
Apollo College
Certificate, Medical Assisting
Earned a certificate as a Medical Assistant.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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