AW

Open to opportunities

Anjale Wicker

@anjalewicker

Customer service specialist handling high-volume customer inquiries, enrollments, and tech support with clear communication and accurate records.

What I'm looking for

I’m looking for a role where I can support customers across phones and email, resolve account and enrollment questions quickly, and keep accurate records while helping teams deliver reliable service.

I’ve supported customers remotely across multiple roles, from promoting Ikon Pass as an Alterra Mountain Company Sales Ambassador to managing benefits, eligibility, and claims inquiries as a Delta Dental Enrollment Representative.

I also handled contact tracing during COVID-19 response work with the South Carolina Department of Health, and provided Tier 1 help desk support at Onshore Outsourcing—installing, troubleshooting, and documenting issues in support systems.

Experience

Work history, roles, and key accomplishments

AC

Current

Ikon Pass Sales Ambassador

Current

Alterra Mountain Company

Aug 2022 - Present (4 years 1 month)

Promote and sell Ikon Pass products via phone and email outreach, providing account support and consistently meeting sales targets.

Sales Customer Service CRM Phone Outreach

DD

Enrollment Representative

Delta Dental

May 2021 - Aug 2022 (1 year 3 months)

Managed high volumes of inquiries related to benefits, eligibility, and claims resolution, ensuring policyholder satisfaction.

Customer Service Benefits Administration Claims Resolution CRM Phone Support

OO

Help Desk Agent I

Onshore Outsourcing

Jul 2019 - May 2020 (10 months)

Provided Tier 1 tech support for hardware, software, and network issues, performing installations and troubleshooting.

Technical Support Troubleshooting Hardware Software Networking Ticketing Systems

SH

Medical Contact Tracer

South Carolina Department of Health

Contacted patients about COVID exposure and follow-up steps, maintaining confidentiality and updating databases.

Contact Tracing Data Entry Confidentiality

Education

Degrees, certifications, and relevant coursework

TS

Tattnall County High School

High School Diploma, General Education

High school diploma from Tattnall County High School in Georgia.

Tech stack

Software and tools used professionally

Salesforce

Oracle

Zendesk

NICE IEX Workforce Management

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