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Jennifer Chinyenum Olusegun

@jenniferchinyenumolu

Customer service representative at Calls Experts supporting Canadian clients, resolving enquiries and documenting interactions in Convoso and PowerDialer.

Nigeria

Message

At Calls Experts, I handled inbound and outbound calls for Canadian clients, resolving customer enquiries and routing cases for follow-up. I documented interactions in Convoso and PowerDialer while supporting customers across time zones in a fully remote setup.

Previously, at Asani Coops Limited (MallforAfrica), I supported customers with orders, payments, and delivery updates, investigating issues such as cancellations, refunds, and delays. Across my customer support roles, I've handled phone, email, chat, and WhatsApp enquiries in e-commerce, healthcare, and other service settings.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Calls Experts

Jan 2026 - May 2026 (4 months)

Handled inbound and outbound customer interactions via phone, managing 40-150 calls per day. Maintained accurate records in Convoso and PowerDialer CRM systems and supported customers across different time zones.

Phone Support CRM documentation Convoso Power Dialer Software Ticket Management Remote Work Cross time zone Support

Customer Experience Associate

IamBrand-Worthy LTD

Jan 2024 - Jan 2025 (1 year)

Handled 30-45 customer conversations per day via email, chat, phone, and WhatsApp. Resolved complaints, escalated urgent cases, and maintained organized CRM records.

Email Support Live Chat Phone Support WhatsApp CRM documentation Complaint Resolution Escalation Handling

Remote Customer Support Associate

Estree Care Home

Jan 2023 - Jan 2024 (1 year)

Provided remote support to service users and their families via phone and email, handling 25-35 enquiries per day. Maintained accurate records and escalated sensitive complaints appropriately.

Phone Support Email Support Remote Work CRM documentation Escalation Handling International Client Support

Customer Service Executive

Asani Coops Limited

Jan 2019 - Jan 2022 (3 years)

Managed 40+ inbound and outbound enquiries daily via phone and email, assisting with orders, payments, and delivery updates. Investigated and resolved customer issues including cancellations, refunds, and delivery delays.

Phone Support Email Support Order Management Payment Support Issue Resolution CRM documentation Logistics Coordination

Call Centre Customer Representative

Mallboxes Limited

Jan 2017 - Jan 2019 (2 years)

Managed 35-45 inbound calls per day, assisting customers with account access, payments, orders, and deliveries. Documented interactions and collaborated with internal teams to resolve billing and shipping issues.

Phone Support Email Support Account Support Payment Support Order support CRM documentation Teamwork

Inbound Customer Service Representative

Mallboxes Limited

Jan 2015 - Jan 2017 (2 years)

Handled inbound customer calls and emails related to orders, billing, account support, and platform navigation. Addressed complaints with professional communication and accurate documentation.

Phone Support Email Support Order support Billing Support Account Support Complaint Resolution Documentation