JRJennie Rogers
@jennierogers
Dedicated Customer Support and Sales Representative with 4 years of experience.
PakistanWhat I'm looking for
I am Shams-Un-Nisa Qureshi, a dedicated Customer Support and Sales Representative with 4 years of experience in sales, lead generation, and customer satisfaction. My expertise spans auto and home insurance, tourism, food delivery, hospitality, and customer support, serving clients in the USA, UK, and UAE.
I have a proven track record of maintaining high customer satisfaction rates, optimizing booking systems, and leading cross-department collaborations to improve operational efficiency. I am committed to building strong relationships and driving business growth through strategic communication and customer-focused solutions.
I specialize in using tools like ZenDesk, Dialpad, Tawk.to, Intercom, and CRM systems to streamline customer communication and manage bookings efficiently. I have consistently exceeded sales targets and played a key role in launching new customer support features that improved response times and customer experience.
Experience
Work history, roles, and key accomplishments
Customer Support and Sales Representative
Devbunch Lahore
Dec 2022 - Aug 2024 (1 year 8 months)
As a Customer Support and Sales Representative, I specialized in booking trips for clients across the UK, achieving a 98% booking success rate. I utilized tools like ZenDesk and CRM systems to enhance customer communication and streamline bookings, contributing to a 20% reduction in booking errors and a 25% increase in positive reviews.
Customer Support Representative
Ibex Lahore
Jun 2022 - Sep 2022 (3 months)
In my role at Ibex Lahore, I managed 1,500 client queries daily for Careem's Mobility of Things department. I maintained a 95% customer satisfaction rate and trained new agents, improving team efficiency and reducing average handling time.
Customer Relation Officer
Elite Techlogix Lahore
Mar 2020 - May 2022 (2 years 2 months)
As a Customer Relation Officer, I spearheaded sales initiatives for Allstate Insurance, achieving record-breaking sales and increasing monthly revenue by 35%. I developed relationships with over 200 clients and consistently exceeded sales targets.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Wah
Bachelor of Psychology, Psychology
2019 - 2023
Studied various aspects of psychology, including cognitive processes, behavioral analysis, and mental health. Engaged in practical applications of psychological theories and participated in research projects to enhance understanding of human behavior.
Availability
Location
PakistanAuthorized to work in
Job categories
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