Looking for a job

Huma Asif

@humaasif2

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I deliver high-volume multilingual customer support across CRM, chat, email, and phone.

Pakistan

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What I'm looking for

I'm seeking a remote, work-from-anywhere global contract where I can deliver high-impact multichannel customer experiences, resolve complex service inquiries, and support international customers.

At IBEX Global, I handle 875 customer interactions weekly across phone, live chat, and email for international clients, maintaining a 96% CSAT score. I use Zendesk and Salesforce to resolve inquiries, troubleshoot issues, escalate tickets, and support first-contact resolution.

I'm a bilingual English and Urdu communicator who works comfortably in fast-paced omnichannel queues. My remote training with Preply strengthened my client communication, feedback handling, and relationship-management skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

IBEX Global

May 2026 - Present (4 months)

Handled an average of 875 customer calls per week across phone, live chat, and email for international clients, maintaining a 96% CSAT score. Resolved inquiries and complaints using Zendesk and enterprise CRM tools, averaging a 435-second AHT while prioritizing first-contact resolution.

Zendesk Salesforce HubSpot Live Chat Queue Management CSAT First Contact Resolutions Troubleshooting Bilingual Communication Active Listening Cross Cultural Communication Data Entry Google Sheets

Education

Degrees, certifications, and relevant coursework

Govt. Degree Science & Commerce College, Gulshan-e-Iqbal

Higher Secondary School Certificate, Pre-Medical

Completed Higher Secondary School Certificate (Pre-Medical) from Govt. Degree Science & Commerce College, Gulshan-e-Iqbal, Karachi, Pakistan, graduating in August 2025.