Jenneth Ann Jabungan
@jennethannjabungan
Detail-oriented BPO supervisor driving operational efficiency and service.
What I'm looking for
I am a detail-oriented, highly organized BPO professional with four years of industry experience focused on administrative operations, client communications, and cross-functional team support. I excel at multitasking, maintaining confidentiality, and ensuring smooth workflows in fast-paced environments.
As a BPO Supervisor, I delivered administrative and customer support across channels, maintained accurate records and documentation, and supported process improvements that reduced turnaround time by 15%. I also assisted in scheduling, prepared presentations, coordinated team activities, and collaborated to resolve client issues efficiently.
I have a Bachelor of Geodetic Engineering and a track record of achievements including Best Supervisor of the Year (2025), reducing attrition through engagement initiatives, improving customer satisfaction, streamlining documentation to reduce errors, and training new hires to enhance team productivity.
Experience
Work history, roles, and key accomplishments
BPO Supervisor
Qualfon Philippines
Jul 2022 - Dec 2025 (3 years 5 months)
Led administrative and customer support operations, handling inbound/outbound calls, emails, and chat while implementing process improvements that reduced turnaround time by 15% and improved team performance.
Education
Degrees, certifications, and relevant coursework
Negros Oriental State University
Bachelor of Geodetic Engineering, Geodetic Engineering
2018 - 2023
Completed a Bachelor of Geodetic Engineering program with coursework and training in geospatial measurement, surveying, and mapping.
Availability
Location
Authorized to work in
Job categories
Skills
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