Jenneth Ann Jabungan

I am a detail-oriented, highly organized BPO professional with four years of industry experience focused on administrative operations, client communications, and cross-functional team support. I excel at multitasking, maintaining confidentiality, and ensuring smooth workflows in fast-paced environments.

As a BPO Supervisor, I delivered administrative and customer support across channels, maintained accurate records and documentation, and supported process improvements that reduced turnaround time by 15%. I also assisted in scheduling, prepared presentations, coordinated team activities, and collaborated to resolve client issues efficiently.

I have a Bachelor of Geodetic Engineering and a track record of achievements including Best Supervisor of the Year (2025), reducing attrition through engagement initiatives, improving customer satisfaction, streamlining documentation to reduce errors, and training new hires to enhance team productivity.