Open to opportunities

Jenevieve Hrdlicka

@jenevievehrdlicka

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Lead bartender and bar lead who improves operations, manages teams, and delivers exceptional customer service.

United States

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What I'm looking for

I’m looking for a hospitality team where I can lead bar operations, coach staff, drive high-volume sales, and deliver exceptional customer service—staying focused on speed, cleanliness, and food safety in a fast-paced environment.

I’m a Lead Bartender with extensive restaurant and bar experience, built around customer-first service and smooth, high-volume operations. I enjoy thriving under pressure while keeping quality high and interactions positive.

In my current bar lead role, I manage day-to-day workflow by ordering and maintaining inventory, ensuring beverages and food are properly presented, and accurately tracking bar products in systems like Crunch Time. I also support training and help administer employee performance reviews to keep standards consistent.

My background spans server, bartender, and key-holder responsibilities, where I’ve handled customer complaints with care and urgency, supported accurate cash processes, and helped open/close confidently. I’ve consistently earned high marks for work quality and speed, especially in fast-paced environments with last-minute changes.

I’m recognized for improving operational workflows and contributing to business growth through effective communication, coaching, and strong attention to detail. I bring operational discipline to everything I do—safety, cleanliness, and food handling—backed by Food Handler Certification and ServSafe.

Experience

Work history, roles, and key accomplishments

Current

Bar Lead

Current

Main Event Entertainment

Jun 2021 - Present (4 years 10 months)

Managed bar operations by ordering and maintaining inventory of alcohol, soft drinks, and supplies to support high-volume sales. Ensured served food and beverages met quality standards, and assisted with staff training and performance reviews.

Bar Management Inventory Control Crunchtime Customer Service Staff Training Performance Reviews Beverage Quality Assurance Food Safety Communication

Server/Bartender Manager

Johnny's Boathouse

May 2020 - Jul 2021 (1 year 2 months)

Trained new employees and served as a key holder, responsible for opening and closing. Handled customer complaints, supported payroll by totaling hours and processing paychecks, and maintained a stocked and clean server station.

Employee Training Payroll Support Cash Handling Team Leadership

Server

Red Lobster

Oct 2019 - May 2020 (7 months)

Greeted customers, ascertained needs, and described products accurately. Provided a high-quality customer experience by answering questions about promotions via in-person and phone support.

Customer Service Product Knowledge Promotion Hospitality Order Assistance

Bartender

Buffalo Wild Wings

May 2018 - Oct 2019 (1 year 5 months)

Prepared alcoholic and non-alcoholic beverages in a high-volume, fast-paced environment while taking orders and serving snacks and drinks. Assessed guest needs and provided recommendations, including monitoring intoxication limits and using POS systems.

Fast Paced Environment POS Order Taking Recommendations Intoxication Limit Monitoring Customer Service

Bartender

Buca Di Beppo

Nov 2015 - May 2018 (2 years 6 months)

Provided elevated customer service by explaining menu items and supporting order customization requests. Opened and closed the store responsibly and assisted customers with food selection through in-person and phone support.

Customer Service Hospitality Phone Support Food Selection

Supervisor/Bartender

Rush Inn

Mar 2015 - Jul 2015 (4 months)

Met and greeted customers, encouraged feedback, and used input to implement positive changes. Communicated pertinent information to staff and led team members on effective operations while recognizing outstanding performance to boost morale and productivity.

Team Leadership Hospitality Shift Management Restaurant Supervision