Open to opportunities

Hayley Connors

@hayleyconnors

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Seasoned bartender and restaurant server who blends customer service, leadership, and bar inventory control.

United States

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What I'm looking for

I’m looking for a challenging role in a robust work environment where I can use my management, customer service, and leadership skills to help the company achieve its goals.

I’m a customer-focused bartender and front-of-house professional who thrives in fast-paced, high-volume environments. Over the years, I’ve delivered high-quality table service, prepared and served beverages, and kept service smooth by coordinating closely with kitchen and bar teams.

I take pride in guest satisfaction—greeting and seating guests, optimizing table turnover during peak shifts, and resolving complaints quickly and sensitively. I also maintain strong menu and allergen knowledge, accommodate dietary restrictions, and follow health, safety, and alcohol-service regulations, including ID checks when required.

Beyond service, I handle key operational responsibilities: cash and payment processing, register balancing, bar setup, stocking supplies and garnishes, monitoring inventory, and conducting regular stock counts to minimize waste. I’ve also trained and mentored new servers and bartenders, helping them ramp up with consistent standards.

Earlier in my career, I strengthened my administrative foundation through roles that included accounts receivable and accounts payable, weekly payroll, scheduling, and customer-facing dealership or hospitality support. Today, I’m motivated by professional goals centered on leadership, customer service excellence, and helping the company achieve its goals.

Experience

Work history, roles, and key accomplishments

Waitress and Bartender

12 Ocean Grill

Jan 2021 - Jan 2026 (5 years)

Provided high-quality table service in a fast-paced dining environment, including greeting and seating guests and coordinating timely order delivery with the kitchen and bar. Handled guest complaints and completed cash and card/mobile payments while following health, safety, and alcohol-service regulations.

Customer Service Table Service Order Coordination Cash Handling Mobile Payments Cocktail Preparation Microsoft Word PowerPoint Quickbooks Internet

Bartender

Capri Seaside Italian Kitchen

Jan 2022 - Jan 2024 (2 years)

Prepared and served alcoholic and non-alcoholic beverages according to standard recipes and guest preferences while maintaining a clean, organized bar area. Managed bar setup, stocking, inventory/par levels, and followed sanitation and service regulations.

Bartending Cocktail Preparation Microsoft Word PowerPoint Quickbooks Internet

Waitress and Bartender

Gracies Bar and Grill

Jan 2019 - Jan 2021 (2 years)

Delivered service during peak dining periods by greeting, seating, and helping optimize table turnover. Resolved guest issues, supported timely order delivery, and followed health, safety, and alcohol-service regulations.

Customer Service Table Service Order Coordination Cash Handling Microsoft Word PowerPoint Quickbooks Internet

Hostess, Food Runner

Ixtapa Mexican Grill & Cantina

Jan 2018 - Jan 2019 (1 year)

Performed front-of-house restaurant operations, including supporting customer service needs and assisting the manager. Coordinated schedules, reservations, and functions with weekly management meetings and helped set operational goals.

Customer Service Scheduling Microsoft Word PowerPoint Quickbooks Internet

Administrative Assistant

R.P. Farina Roofing Co., Inc.

Jan 2016 - Jan 2018 (2 years)

Oversaw accounts receivable and accounts payable for a mid-sized family business and maintained professional relationships with customers, employees, and vendors. Administered weekly payroll and coordinated with insurance companies.

Accounts Receivable Accounts Payable Payroll Administration Insurance Coordination Administrative Support Microsoft Word PowerPoint Quickbooks Internet

Reception

Baystate Chrysler Jeep Dodge Ram

Jan 2011 - Jan 2016 (5 years)

Handled front-of-dealership receptionist duties and delivered customer service through high-volume weekly interactions. Acted as a team leader by building strong working relationships with management and staff.

Customer Service Reception Team Leadership Relationship Management Microsoft Word PowerPoint Quickbooks Internet

Administrative

Baystate Chrysler Jeep Dodge Ram

Jan 2011 - Jan 2016 (5 years)

Managed front-of-dealership administrative responsibilities, including organizing office operations and scheduling. Supported marketing activities and coordinated with management and staff.

Administrative Support Scheduling Customer Service Marketing Support Relationship Management Microsoft Word PowerPoint Quickbooks Internet

Online Sales

Baystate Chrysler Jeep Dodge Ram

Jan 2011 - Jan 2016 (5 years)

Supported dealership online sales work as part of front-of-dealership customer interactions. Coordinated with the team to maintain high customer throughput on a weekly basis.

Customer Service Internet Use Microsoft Word PowerPoint Quickbooks Internet

Business Development

Baystate Chrysler Jeep Dodge Ram

Jan 2011 - Jan 2016 (5 years)

Developed business relationships with management and staff and supported relationships with vendors and insurance companies. Recognized as a “team leader” for collaboration and relationship-building.