jenevievecs12 User
@jenevievecs12user
Remote customer service representative supporting 100+ daily customer conversations across account, gameplay, and promotional inquiries.
PhilippinesWhat I'm looking for
As a Customer Service Representative for an Online Platform, I managed 100+ customer conversations daily, resolved concerns, and escalated complex issues while maintaining a positive customer experience.
I also assisted with account, gameplay, and promotional inquiries.
As a Payment Specialist for an Online Platform, I processed and verified payments while following compliance procedures. I reviewed transactions and maintained accurate records.
At Holicay, I promoted the platform through Facebook posts and direct messaging, and responded to inquiries with accurate information. I’m available for remote customer support, chat support, and virtual assistance opportunities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Online Platform
Dec 2024 - Jun 2026 (1 year 6 months)
Managed 100+ customer conversations daily, resolved concerns efficiently, and escalated complex issues while maintaining a positive customer experience. Provided professional assistance with account, gameplay, and promotional inquiries.
Payment Specialist
Online Platform
Dec 2023 - Aug 2024 (8 months)
Processed and verified payments accurately while ensuring compliance procedures. Reviewed transactions and maintained accurate records with strong attention to detail.
Online Promoter
Holicay
Jan 2023 - Sep 2023 (8 months)
Promoted the platform through Facebook posts and direct messaging to increase user engagement. Responded promptly to inquiries and provided accurate information to prospective users.
Education
Degrees, certifications, and relevant coursework
Cansilayan Farm School
High School Diploma, STEM
2020 - 2021
Graduated from the STEM Strand at Cansilayan Farm School from 2020 to 2021.
TEFL
TEFL Certificate, Teaching English as a Foreign Language
Completed TEFL certification for Teaching English as a Foreign Language.
TESDA
TESDA Certificate, UX Design
Completed TESDA UX Design certification (Non-NC II).
TESDA
TESDA Certificate, ICT
Completed TESDA ICT Certificate (Non-NC II).
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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