Open to opportunities

Jemimah Eunice Pantig

@jemimaheunicepantig

Message

Customer support and back-office specialist delivering operational accuracy and team coaching.

Philippines

Message

What I'm looking for

I seek a role where I can apply back-office and support expertise, contribute to process improvements, coach teams, and work in a collaborative, quality-focused environment.

I am a dedicated customer support and back-office specialist with over three years' experience managing data entry, technical verification, and end-to-end back-office operations. I consistently drive operational accuracy by processing part orders, verifying specifications, handling financial and logistical workflows, and resolving escalated customer issues.

As a subject matter expert and team coach, I improve team performance through call auditing, detailed coaching logs, and performance reporting. I leverage MS Office, spreadsheets, Slack, and Salesforce to streamline processes, support leadership, and maintain high quality standards across customer-facing and back-office functions.

Experience

Work history, roles, and key accomplishments

Part Specialist

NuVision International Services Philippines

Jan 2024 - Jan 2026 (2 years)

Managed end-to-end back-office operations including precise data entry, processing part orders, and verifying technical specifications for car glass components; processed return tickets and handled customer credits/refunds to streamline financial and logistical workflows.

Data Entry Order Processing MS Office Spreadsheets Slack

Virtual Guard Attendant

safe passage solutions

Jan 2024 - Mar 2024 (2 months)

I am a virtual guard in Florida and we are tracking the visitors who enters the community, give access to them if the resident allows it or requested it. Monitor tail-gates and answer calls from the residents of the community.

Subject Matter Expert

Alta Resources Corp.

Jan 2022 - Jan 2024 (2 years)

Drove team performance by coaching customer representatives, resolving escalated supervisor calls, conducting regular call audits, and preparing performance reports to improve service quality and compliance.

Coaching Escalations performance reporting Customer Service Salesforce Communication Time Management