Open to opportunities

Jemimah Eunice Pantig

@jemimaheunicepantig

Message

Customer support and back-office specialist delivering operational accuracy and team coaching.

Philippines

Message

What I'm looking for

I seek a role where I can apply back-office and support expertise, contribute to process improvements, coach teams, and work in a collaborative, quality-focused environment.

I am a dedicated customer support and back-office specialist with over three years' experience managing data entry, technical verification, and end-to-end back-office operations. I consistently drive operational accuracy by processing part orders, verifying specifications, handling financial and logistical workflows, and resolving escalated customer issues.

As a subject matter expert and team coach, I improve team performance through call auditing, detailed coaching logs, and performance reporting. I leverage MS Office, spreadsheets, Slack, and Salesforce to streamline processes, support leadership, and maintain high quality standards across customer-facing and back-office functions.

Experience

Work history, roles, and key accomplishments

Part Specialist

NuVision International Services Philippines

Jan 2024 - Jan 2026 (2 years)

Managed end-to-end back-office operations including precise data entry, processing part orders, and verifying technical specifications for car glass components; processed return tickets and handled customer credits/refunds to streamline financial and logistical workflows.

Data Entry Order Processing MS Office Spreadsheets Slack

Virtual Guard Attendant

safe passage solutions

Jan 2024 - Mar 2024 (2 months)

I am a virtual guard in Florida and we are tracking the visitors who enters the community, give access to them if the resident allows it or requested it. Monitor tail-gates and answer calls from the residents of the community.

Subject Matter Expert

Alta Resources Corp.

Jan 2022 - Jan 2024 (2 years)

Drove team performance by coaching customer representatives, resolving escalated supervisor calls, conducting regular call audits, and preparing performance reports to improve service quality and compliance.