JRjoan romero
@joanromero
Operations leader and data entry specialist focused on accurate data processing and actionable reporting.
PhilippinesWhat I'm looking for
I am an operations leader and data entry professional with strong experience in data collection, analysis, and reporting, supporting US-based partners and internal stakeholders.
Currently leading a team at Swak BPO Corp (StaffBoom in US), I filter incoming tasks, supervise data representatives, and present performance updates to clients to drive improvements.
Previously, I worked in email support, customer service, retention, and back-office insurance processing—roles that sharpened my attention to detail, multitasking, and communication skills.
I prioritize data accuracy and clear stakeholder communication, and I am committed to delivering reliable reports that enable data-driven decisions and improve team performance.
Experience
Work history, roles, and key accomplishments
Operations Leader
Swak BPO Corp
Mar 2021 - Present (4 years 10 months)
Lead a team of data representatives and customer service staff to collect, analyze, and report large datasets for US partners, improving data accuracy and supporting client decision-making.
Data Analyst / Customer Service
Swak BPO Corp
Mar 2021 - Nov 2024 (3 years 8 months)
Handled insurance back-office tasks including cross-checking renewal rates, quoting home and auto policies, managing documents, and reporting cancellations or payments to maintain policy accuracy.
Email Representative
TaskUs
Aug 2018 - Aug 2020 (2 years)
Handled merchant and customer email inquiries for an online store platform, diagnosed storefront issues, and provided troubleshooting to ensure correct store configuration and functionality.
Customer / Sales Representative
Concentrix
May 2017 - Oct 2017 (5 months)
Supported customers for internet and mobile subscriptions, assisted with plan selection, processed cancellations and refunds, and resolved subscription issues to improve retention.
Retention / Collections Agent
iQor
Dec 2015 - Feb 2017 (1 year 2 months)
Managed credit card accounts, assisted customers with applications and activations, investigated fraud claims, and provided retention offers to reduce account closures.
Customer Care Support
Sutherland Global Services
May 2014 - Sep 2015 (1 year 4 months)
Provided voice, email, and chat support for a Microsoft account, assisted with account creation, remote access troubleshooting, software purchases, cancellations, and refunds.
Education
Degrees, certifications, and relevant coursework
Pampanga Agricultural College
Agriculture/Information Technology
2010 - 2011
Activities and societies: Email support for merchants; experience with online store platforms
Attended Pampanga Agricultural College during 2010–2011 with coursework related to agriculture and technology support.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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