Open to opportunities

Jeliece Williams

@jeliecewilliams

Message

I resolve complex customer issues and strengthen account health across service operations.

United States

Message

What I'm looking for

I'm looking for a customer success or client operations role where I can manage accounts, resolve escalations, improve customer outcomes, and use customer insights and performance trends to strengthen operations.

I've supported customers and managed complex accounts across financial services, healthcare, and high-pressure public safety environments. At Capital One, I maintained 98%+ documentation accuracy across customer accounts, CRM records, and financial service interactions.

In my Financial Operations Specialist role, I identified account risks and customer concerns, developed appropriate solutions, and kept account information current and actionable in CRM and financial systems.

At Bon Secours, I managed high-volume customer portfolios, prioritized risks, collaborated with clinical teams, and resolved patient concerns through active listening, empathy, and professional communication.

As an Emergency 911 Dispatcher with the Emporia Police Department, I coordinate with hospitals, emergency agencies, internal teams, and external partners while de-escalating time-sensitive situations and determining appropriate response strategies.

Experience

Work history, roles, and key accomplishments

Current

Emergency 911 Dispatcher

Current

Emporia Police Department

Oct 2025 - Present (10 months)

Coordinate with internal teams, hospitals, emergency agencies, and external partners to resolve complex situations efficiently. De-escalate high-pressure customer situations through calm communication, active listening, and solution-focused problem solving.

Emergency Response De escalation Problem Solving Prioritization Coordination