Jekris Ancheta

I have hands-on experience supporting Airbnb and short-term rental operations, including guest communication, reservation management, scheduling, and day-to-day property coordination. I handled guest inquiries and booking requests, provided clear and timely responses, coordinated check-ins and check-outs, and helped resolve guest concerns to ensure a smooth stay.

Provided customer service support for Secure Parking, assisting customers with parking-related inquiries, account concerns, payments, access issues, and general service requests. Handled inbound customer interactions professionally, identified the issue quickly, and provided accurate solutions or coordinated with the appropriate team when further assistance was required.

Handled end-to-end customer service and dispatch operations for a California-based appliance repair company, supporting customers, technicians, and warranty providers. Managed inbound calls, scheduled and rescheduled service appointments, coordinated technician routes, followed up on parts and repairs, and communicated service updates to customers.

Managed appointment setting and customer outreach for property management clients. Contacted property managers, qualified prospects, scheduled appointments, and maintained accurate lead information. Used tools such as AppFolio and Property Meld to support property management operations while providing professional and timely communication.

Provided customer service support for clients through phone, email, and chat. Handled customer inquiries, account concerns, troubleshooting, and service requests while maintaining accurate records and meeting quality and productivity standards. Built strong communication and problem-solving skills by resolving concerns efficiently and delivering a positive customer experience.

Pursued an Associate of Arts in Hotel and Restaurant Management, gaining foundational knowledge in hospitality operations and customer service.