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jeison jeffery

@jeisonjeffery

Message

IT support professional at Ford Motor Company, resolving complex cases and building a Windows Server lab.

United States

Message

At Ford Motor Company, I resolve technical concerns for vehicle owners and explain diagnostic findings in clear, non-technical terms. I manage concurrent high-priority cases, document resolutions, and use root-cause analysis to diagnose complex failures.

In a Windows Server lab, I configured a domain controller, Active Directory accounts, DNS, and DHCP. I also completed an AWS cloud security lab using Security Groups, Suricata, Nmap, and Wireshark, and hold CompTIA Security+ certification.

Experience

Work history, roles, and key accomplishments

Current

Engine Master Technician

Current

Ford Motor Company

Jan 2018 - Present (8 years 9 months)

Resolve technical concerns for vehicle owners by phone, translating complex diagnostic findings into clear, non-technical explanations. Manage 5–8 concurrent high-priority cases under time-critical deadlines and diagnose 50+ complex mechanical and electrical failures annually using structured root-cause analysis.

Diagnostics Customer Support Case Management Root Cause Analysis Ticketing Systems Documentation OEM Repair Procedures