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Priya Sharma

@priyasharma14

Customer service specialist at Amazon Development Centre Pvt Ltd who streamlined communication processes and reduced response times.

India

Message

At Amazon Development Centre Pvt Ltd, I handled a high volume of customer inquiries as a Senior Virtual Customer Service Specialist, resolving complex issues and providing virtual support.

I contributed to streamlining communication processes to reduce response times and improve the customer experience. I also share

d best practices with new hires and led training sessions on virtual platforms and tools.

Experience

Work history, roles, and key accomplishments

Senior Virtual Customer Service Specialist

Amazon Development Centre Pvt Ltd

Oct 2020 - Apr 2025 (4 years 6 months)

Served as a key point of contact for customer inquiries, delivering comprehensive virtual support to ensure seamless service experiences. Demonstrated advanced problem-solving skills to resolve complex issues, minimized escalations, and managed high-volume interactions while spearheading process improvements.

Virtual Customer Support Time Management Teamwork Leadership Customer Relationship Management Critical Thinking Problem Solving Strong communication Process Improvement