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jeffrey williams

@jeffreywilliams

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Attentive IT apprentice bridging gaps between customers and businesses.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my IT skills while fostering a collaborative and supportive work environment.

I am an attentive and focus-driven student currently pursuing a career in Information Technology. With hands-on experience as an IT Apprentice at NPower, I have developed a solid foundation in troubleshooting, hardware, software, and networking. My education in Computer Information Systems, combined with certifications in CompTIA ITF+ and A+, equips me with the skills necessary to excel in tech environments.

Throughout my professional journey, I have honed my interpersonal skills and attention to detail while working in various customer-facing roles. From ensuring customer satisfaction at Burton Manor to managing inventory at Amazon, I have consistently demonstrated my ability to adapt and thrive in diverse settings. I am passionate about creating friendly atmospheres and bridging the gap between customers and businesses.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Apprentice

Current

NPower

Feb 2022 - Present (3 years 7 months)

Completed a 23-week instructional program focused on launching tech careers through hands-on training, internships, and microwork projects. Gained proficiency in hardware, software, operating systems, networking, and security concepts.

Hardware Operating System Networking Security Virtualization Cloud Computing

Current

Banquet Staff

Current

Burton Manner

Jan 2019 - Present (6 years 8 months)

Ensured customer satisfaction during banquets by providing attentive service and promptly acquiring beverages and food. Maintained cleanliness standards by cleaning and disinfecting floors and managing trash removal efficiently.

Customer Service Food Service Time Management Attention To Detail

Clerk Cashier

Kroger

Sep 2021 - Nov 2021 (2 months)

Assisted 30-60 customers per 6-hour shift, processing over $3,000 in daily cash and credit card transactions. Conducted monthly inventory on merchandise valued at $100,000, identifying replenishment needs and damaged goods.

Customer Service Inventory Management Retail Operations Merchandising

Kitchen/Grill Staff

White Castle

Mar 2020 - Jun 2020 (3 months)

Accurately assembled food orders and maintained high standards of cleanliness throughout the restaurant. Ensured items were well-stocked and adhered to all food safety standards.

Food Preparation Food Safety Customer Service Communication

Retail Sales Associate Representative

Amazon

Nov 2019 - Jan 2020 (2 months)

Organized and placed packages in correct aisles, and efficiently loaded and unloaded packages with team members to meet task deadlines. Managed inventory stock to ensure accuracy and prevent misplacement or damage.

Inventory Management Package Handling Teamwork Logistics Time Management Stock Control Package handling

Education

Degrees, certifications, and relevant coursework

Wayne County Community College

Associate of Science, Computer Information Systems

2021 -

Pursued an Associate of Science degree in Computer Information Systems. The curriculum focused on foundational knowledge in computer systems and information technology.

NPower Michigan

Certification, Information Technology

Currently pursuing the CompTIA ITF+ Certification through NPower Michigan. This program provides foundational IT knowledge and skills.

NPower Michigan

Certification, Information Technology

Currently pursuing the CompTIA A+ Certification through NPower Michigan. This program focuses on advanced IT support and troubleshooting.

NPower Michigan

Professional Certificate, Information Technology

Currently pursuing the Google IT Support Professional Certificate through NPower Michigan. This certificate covers essential IT support concepts and practices.