Jeffrey Ferman
@jeffreyferman
Energetic customer-service focused professional with management experience and strong operational skills.
What I'm looking for
I am an energetic, focused team player with broad frontline and managerial experience across retail, food service, and customer-facing operations. I consistently prioritize customer service, reliable shift execution, and supporting teams to meet sales and operational targets.
As an Assistant General Manager and Operations Manager, I managed teams, coordinated schedules, completed reports and store plans, and stepped in to operate locations independently when needed. I bring hands-on experience with cash handling, staff supervision, training, and daily operational responsibilities.
I seek to apply my leadership, customer-service, and productivity skills to a stable role where I can contribute positively, grow professionally, and help a team achieve strong service and performance outcomes.
Experience
Work history, roles, and key accomplishments
Assist customers with checkout and self-checkout operations, ensure nightly front-end tasks are completed, and provide high-quality customer service on each shift.
Assistant Store Manager
Hibbett
Apr 2024 - Feb 2025 (10 months)
Assisted store manager in daily operations, ensured sales metrics and store reports/plans were completed on schedule, and supported staff execution of merchandising and customer service.
Operations Manager
Genesis Health Clubs
Dec 2022 - Dec 2023 (1 year)
Supported club manager in running the facility, managed the front desk and member services teams, and maintained daily operational readiness for member experience.
Operated franchise locations in managers' absence, supervised up to 20 staff and 5 managers per shift across multiple locations, and maintained operational standards and service quality.
DJ / Host
All World Entertainment
Jan 2019 - Dec 2020 (1 year 11 months)
Provided DJ and hosting services for weddings, parties, and corporate events, handled AV setup/teardown, and curated music to match event context and audience.
Tow Truck Driver
Happy Hooker Towing
Nov 2019 - Apr 2020 (5 months)
Performed vehicle and equipment towing, winched recoveries, assisted law enforcement with impounds and accident recoveries, and provided roadside assistance and basic diagnostics.
Sales Associate
AutoZone
Apr 2019 - Oct 2019 (6 months)
Sold automotive parts, advised customers on basic repairs and maintenance, and assisted with diagnostics and parts selection to resolve vehicle issues.
Caregiver / Personal Assistant
Self Employment
Jan 2018 - Aug 2018 (7 months)
Provided in-home care for an elderly couple, assisting with basic medical needs, household tasks, and 24/7 emergency support.
Event Specialist
Advantage Solutions
Jun 2016 - Aug 2017 (1 year 2 months)
Promoted products at retail through sampling and coupon distribution, engaged shoppers to drive purchases, and completed post-shift reporting.
Operated drive-thru, grill, and front positions, and maintained operations manually during system outages to continue service.
Store Associate
KwikShop
Jan 2015 - Sep 2015 (8 months)
Served as lead stocker and cashier, managed ordering and receiving, resolved customer complaints, and assisted staff to complete store tasks.
Education
Degrees, certifications, and relevant coursework
Hutchinson Community College
EMT Certification, Emergency Medical Services
2018 - 2018
Completed Paramedic First Response (EMT Certification) coursework at Hutchinson Community College in late 2018.
Goddard High School
High School Diploma, General Education
High School Diploma from Goddard High School.
Availability
Location
Authorized to work in
Job categories
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