Jeffrey Ferman

Assist customers with checkout and self-checkout operations, ensure nightly front-end tasks are completed, and provide high-quality customer service on each shift.

Assisted store manager in daily operations, ensured sales metrics and store reports/plans were completed on schedule, and supported staff execution of merchandising and customer service.

Supported club manager in running the facility, managed the front desk and member services teams, and maintained daily operational readiness for member experience.

Operated franchise locations in managers' absence, supervised up to 20 staff and 5 managers per shift across multiple locations, and maintained operational standards and service quality.

Provided DJ and hosting services for weddings, parties, and corporate events, handled AV setup/teardown, and curated music to match event context and audience.

Performed vehicle and equipment towing, winched recoveries, assisted law enforcement with impounds and accident recoveries, and provided roadside assistance and basic diagnostics.

Sold automotive parts, advised customers on basic repairs and maintenance, and assisted with diagnostics and parts selection to resolve vehicle issues.

Provided in-home care for an elderly couple, assisting with basic medical needs, household tasks, and 24/7 emergency support.

Promoted products at retail through sampling and coupon distribution, engaged shoppers to drive purchases, and completed post-shift reporting.

Operated drive-thru, grill, and front positions, and maintained operations manually during system outages to continue service.

Served as lead stocker and cashier, managed ordering and receiving, resolved customer complaints, and assisted staff to complete store tasks.

Completed Paramedic First Response (EMT Certification) coursework at Hutchinson Community College in late 2018.

High School Diploma from Goddard High School.