Open to opportunities

caitlyn stevenson

@caitlynstevenson

Message

I am an experienced assistant manager with strong team leadership and operations expertise.

United States

Message

What I'm looking for

I’m seeking a management position where I can lead and develop teams, optimize operations, and improve customer experience in a collaborative company that supports training and career growth.

I am an operations-focused Assistant General Manager with multi-industry experience in quick-service restaurants and automotive service centers. I combine frontline customer service with inventory, scheduling, and team leadership.

At McDonald’s I assist in daily operations, recruit and train staff, manage inventory, and enforce compliance to drive performance; as a Service Center Manager at Valvoline I led service delivery and operational efficiency. I have five years of leadership experience and a strong background in cash handling, POS, food safety, and mechanical/automotive tasks.

I deliver reliable, safety-minded supervision and hands-on problem solving, and I’m looking to join a collaborative team where I can grow as a manager, mentor staff, and improve operational metrics.

Experience

Work history, roles, and key accomplishments

Current

Assistant General Manager

Current

McDonald's

Dec 2024 - Present (9 months)

Assisted in overseeing daily restaurant operations, managed staff scheduling and training, and implemented process improvements to maintain compliance and optimize inventory levels.

Inventory Control Scheduling Training Food Safety POS Customer Service

Service Center Manager

Valvoline Instant Oil Change

Aug 2023 - Nov 2024 (1 year 3 months)

Managed daily operations of a service center, supervised technicians, maintained inventory and equipment, and ensured timely, quality vehicle maintenance and customer satisfaction.

Team Leadership Automotive Repair Inventory Management Customer Service Maintenance Scheduling

Barista

Biggby Coffee

Apr 2021 - Jul 2023 (2 years 3 months)

Prepared beverages and food items, operated POS and handled cash transactions, and maintained store cleanliness while delivering consistent customer service.

POS Customer Service Food Preparation

Crew Trainer

McDonald's

Nov 2019 - May 2021 (1 year 6 months)

Trained new crew on food safety, customer service, and kitchen procedures while supporting daily operations including cash handling, food preparation, and deep cleaning.

Training Food Safety Customer Service Food Preparation Teamwork Communication