Open to opportunities

Alan Chia

@alanchia

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Experienced technical leader with a passion for infrastructure automation.

Singapore

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What I'm looking for

I am looking for a role that fosters innovation and values process improvement.

I am an experienced technical leader with a proven track record in managing infrastructure teams across diverse industries. My expertise spans open-source technologies, strong Linux proficiency, AWS cloud, and network/system security. I am driven by a passion for process improvement, proactively seeking to enhance technological infrastructure and streamline operations through automation.

Throughout my career, I have achieved significant milestones, including the design and implementation of highly available network and server systems. I have established critical processes such as change management, incident management, and monitoring systems to ensure adherence to SLAs. My key successes include leading successful migrations to advanced monitoring solutions and creating efficient CI/CD pipelines that have improved deployment processes across large-scale infrastructures.

Experience

Work history, roles, and key accomplishments

Site Reliability Engineer

Exoduspoint Capital Management

Jul 2022 - Jul 2024 (2 years)

Provided Tier-1/2 technical support for Linux systems, enhancing infrastructure observability and monitoring. Designed solutions for deploying packages and authored technical documentation for Datadog, improving user resources. Led migration from a legacy monitoring system to an advanced solution, boosting efficiency.

Linux Terraform Datadog Ansible Python Monitoring Technical Documentation Incident Management

Senior Systems Engineer

Millennium Capital Management

Nov 2018 - Jul 2022 (3 years 8 months)

Provided Linux IT infrastructure support, resolved AWS Cloud issues, and automated server builds. Developed Ansible playbooks to streamline operations and provided on-call support for Unix issues, enhancing overall infrastructure reliability.

Linux AWS Ansible Technical Documentation Automation Incident Management Troubleshooting Security

Infrastructure & DevOps Lead

CCRManager Pte Ltd

Mar 2018 - Nov 2018 (8 months)

Led a team to develop and maintain AWS cloud infrastructure, ensuring security and availability. Automated code releases and provided documentation for compliance, significantly improving operational efficiency.

AWS Automation Documentation Security Infrastructure Management Team Leadership DevOps Compliance Technical Support Project Management

IT Infrastructure Manager

Liquid Group Pte Ltd

Jul 2017 - Mar 2018 (8 months)

Managed office infrastructure and AWS payment systems, transforming existing setups into resilient platforms. Automated server provisioning and improved security compliance, ensuring operational excellence.

AWS Infrastructure Management Automation Security Documentation Payment Systems Compliance Technical Support Project Management Team Leadership

Manager, Systems & Infrastructure

GlobalRoam Pte Ltd

Dec 2016 - Jul 2017 (7 months)

Oversaw global network infrastructure, optimizing operations and managing IT budgets. Led upgrades and migrations, enhancing system reliability and performance through effective monitoring and troubleshooting.

Network Management Budgeting Performance Optimization Troubleshooting Team Leadership Project Management Documentation Infrastructure Design Security Compliance

Senior Network & Sys Admin

TransferTo

Nov 2013 - Dec 2016 (3 years 1 month)

Led a team to manage IT operations, building a fault-tolerant AWS infrastructure. Automated provisioning and managed WAN VPN infrastructure, ensuring high availability and security.

AWS Network Management Automation Security Linux VPN Team Leadership Technical Support Infrastructure Management Documentation

Team Lead, Systems Administrator

Propertyguru

Jun 2010 - Nov 2013 (3 years 5 months)

Led a team in implementing configuration management for Linux systems, enhancing operational efficiency. Managed AWS infrastructure and improved security and performance through various optimizations.

Linux AWS Configuration Management Team Leadership Automation Security Performance Tuning Documentation Technical Support Project Management

IT Support Specialist

Flow Traders

Oct 2009 - Jun 2010 (8 months)

Managed and supported a complex LAN and WAN network, providing IT support for trading systems across multiple regions. Automated system updates and ensured high availability of network systems.

Linux Network Management Automation Technical Support Systems Documentation Performance Optimization Security System Administration Vendor Management

Infrastructure & Ops Engineer

Centre for Strategic Infocomms Technologies

Feb 2003 - Oct 2009 (6 years 8 months)

Designed and implemented secure Cisco LAN networks, providing IT security consultation and support. Managed backup systems and performed network security assessments, ensuring robust infrastructure.