Open to opportunities

Karl Joseph Malia

@karljosephmalia

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Detail-oriented tech-savvy individual seeking Customer Support position.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and problem-solving abilities while providing excellent customer service in a remote environment.

I am a detail-oriented and tech-savvy individual with a strong background in customer support. My education at PATTS College of Aeronautics has equipped me with the necessary skills to effectively respond to customer concerns and ensure satisfaction. I am eager to contribute to a positive user experience while supporting a company’s commitment to excellent service.

During my on-the-job training at 15 Strike Wing PAF, I gained valuable experience by applying learned concepts directly into relevant work situations. I supported staff members in their daily tasks, which not only reduced their workload but also allowed them to focus on higher-priority assignments. My strong communication skills and problem-solving abilities make me a reliable candidate for any customer support role.

Experience

Work history, roles, and key accomplishments

On the Job Training

15 Strike Wing PAF

Jan 2023 - Present (2 years 6 months)

Gained valuable experience working within the aviation industry, applying learned concepts directly into relevant work situations. Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Task Management

Education

Degrees, certifications, and relevant coursework

Philippine State College of Aeronautics

Bachelor of Science, Aircraft Maintenance Technology

Grade: 1.51

Activities and societies: Achieved a General Weighted Average (GWA) of 1.51.

Pursued a Bachelor of Science in Aircraft Maintenance Technology. Focused on advanced topics in aircraft systems, diagnostics, and repair.

PATTS College of Aeronautics

Associate Degree, Aircraft Maintenance Technology

Grade: With Honors

Activities and societies: Graduated with Honors.

Completed an Associate Degree in Aircraft Maintenance Technology. Studied various aspects of aircraft systems, maintenance procedures, and safety regulations.