At TDCX Malaysia, I managed B2B and enterprise accounts across North America and Canada for an e-payment platform. I delivered product demos, negotiated contracts, and closed high-value deals through consultative selling, upselling, and cross-selling.
At Emapta Global Philippines, I supported business clients using email marketing SaaS, helping with platform setup, campaign design, and technical issues. I also sold additional solutions, handled billing and retention, and cold-called previous users about suitable products.
At TPG Telecom - Philippines, I led and supported Helpdesk teams through coaching, call audits, and development sessions. I also handled complex customer escalations, coordinated technician dispatches, and supported agents through the Performance Improvement Program.
Earlier roles at Alorica Philippines, Concentrix Philippines, Sitel Philippines, and Tech Mahindra Philippines gave me experience in technical support, customer service, billing, and sales. I hold an Associate in Networking Telecommunication Technology from AMA Computer College.
