At TransPerfect Connect, I provide Level 2 support for 150+ internal users across Windows, macOS, Microsoft 365, VPN, and enterprise applications. I administer Active Directory accounts and Microsoft 365 services, including shared mailboxes, OneDrive, and Power BI provisioning.
I configure and deploy Windows endpoints through imaging, software deployment, domain migrations, and SCCM-based remote support. I also troubleshoot endpoint, hardware, DNS, and connectivity issues, and create technical documentation.
At Foundever Costa Rica, I supported identity and endpoint operations and helped deliver a new production floor infrastructure deployment for approximately 200 workstations. I documented network layouts and supported cabling, switch connectivity, and VLAN validation.
