Francisco Sánchez Murillo

I am a results-driven IT professional with nearly six years of experience delivering remote technical support, infrastructure management, and IT service operations across Microsoft and multi-cloud environments. I specialize in Windows Server and client administration, Microsoft 365, Entra ID (Azure AD), ServiceNow CMDB, and incident/problem/change management following ITIL practices.

As an escalation support engineer I acted as the final escalation point for complex incidents, maintained accurate asset and configuration data, automated tasks with PowerShell, and collaborated with global infrastructure and security teams to deliver root cause analyses and 24/7 remote coverage. I am committed to continuous learning, process optimization, clear documentation, and collaborative problem-solving.