Tracy Makhatse

I am a customer-focused hospitality professional with over six years of experience delivering exceptional client experiences across front office and property management roles. I have a proven ability to resolve guest concerns, maintain professionalism and empathy, and manage high-volume interactions to sustain satisfaction and retention.

In property management, I handle daily operations, lease administration, inspections, documentation, and prepare monthly operational reports while assisting clients with property services and issue resolution. As a front office supervisor and coordinator, I resolved guest complaints, provided personalized VIP service, prevented booking conflicts, supervised staff schedules, processed payments across multiple platforms, and managed inbound and outbound calls.

I am comfortable working across different time zones using remote collaboration tools and seek a remote Customer Support / Customer Success role where I can contribute to client satisfaction, retention, and operational efficiency through strong communication, problem solving, and administrative skills.