Looking for a job

Jefferson Combariza Ascue

@jefersoncomba

Administrative & Operations professional with 5+ years of experience in remote teams, customer support, AR, and back-office operations.

Colombia

Message

What I'm looking for

I’m looking for a remote role where I can bring strong organization, ownership, and problem-solving skills to a growing team. I thrive in fast-paced environments, manage competing priorities well, and enjoy making processes smoother and more efficient.

I’m an Administrative & Operations professional with 5+ years of experience supporting international and remote teams across operations, customer support, admissions, accounts receivable, and back-office processes.

I’m highly organized, proactive, and detail-oriented, and I enjoy keeping things moving, solving problems, and finding ways to make processes more efficient. I’m comfortable handling multiple priorities, communicating with different teams, and working independently in fast-paced environments.

I’ve worked with tools including Google Workspace, Excel/Sheets, Salesforce, Dotloop, Notion, Microsoft Teams, and other CRM and operational systems. I also use AI tools to improve productivity, research, organize information, and support day-to-day work.

I’m fluent in English and Spanish, with working proficiency in French, and I’m especially interested in remote opportunities in operations, administration, real estate, AR/billing, and customer operations.

Experience

Work history, roles, and key accomplishments

Current

Real State Transaction Support

Current

Independent

Jul 2026 - Present (3 months)

Provided paid, part-time support to a Transaction Coordinator, assisting with MLS listing entry and status updates, Dotloop document tracking, and Zillow listings. Maintained organized digital records and spreadsheets to support multiple active real estate transactions.

MLS Dotloop Zillow Document Management Spreadsheets Transaction Coordination

Admissions/Accounts Receivable Officer

Bayswater

Jun 2023 - Apr 2026 (2 years 10 months)

Managed student admissions from initial enrollment through completion, ensuring accurate documentation and smooth coordination across multiple stages. Handled a high volume of cases simultaneously, tracked deadlines and missing items, and proactively coordinated with students, agents, Sales, Finance, and internal teams across international markets to resolve issues and keep enrollments on track.

Case Management Documentation Tracking Accounts Receivable Reconciliations Deadline Management Communication Skills Attention To Detail

Multilingual Support Specialist

iNTOUCH CX

Jul 2022 - Feb 2023 (7 months)

Delivered live, real-time customer support by phone and chat for U.S.-based clients, maintaining a professional, solutions-focused tone. Investigated account histories and resolved billing and account-related inquiries accurately and efficiently.

Customer Support Billing Account Management Training Administrative Support Communication Skills

Bilingual Agent

Teleperformance

Jun 2020 - Jul 2022 (2 years 1 month)

Provided phone-based customer service and administrative support to U.S.-based customers in a high-volume environment. Resolved escalated customer issues professionally in English and Spanish, maintaining strong customer relationships.

Customer Service Administrative Support Escalation Management Bilingual Communication English Spanish