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@jeevanselvarajr
Experienced support engineer skilled in troubleshooting and customer support.
I am a dedicated support engineer with a strong background in resolving technical issues and enhancing customer satisfaction. Currently at Teknoturf Info Services, I efficiently manage support tickets, ensuring timely resolutions and maintaining SLAs. My role involves collaborating with cross-functional teams to optimize system performance and implement effective solutions.
Proficient in a range of technical skills, including Windows, Linux, Python, SQL, HTML5, and CSS3, I also utilize tools like JIRA for ticket management. I hold a Master of Computer Applications degree and have certifications in HTML5, CSS3, and JavaScript from GUVI Zen Class.
I take pride in my problem-solving abilities and commitment to continuous improvement. Recognized for timely issue resolution, I strive to deliver exceptional support and ensure minimal downtime, contributing to higher user satisfaction and seamless operations.
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Work history, roles, and key accomplishments
Teknoturf Info Services Private Limited
Mar 2022 - Present (3 years 8 months)
As a Support Engineer, I resolved support tickets efficiently, ensuring timely solutions for customer queries. I monitored SLAs, maintained documentation for knowledge sharing, and conducted analysis of ticket resolutions to improve support quality.
Degrees, certifications, and relevant coursework
Master of Computer Applications, Computer Applications
2019 - 2021
Bachelor of Computer Applications, Computer Applications
2016 - 2019
Software and tools used professionally
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