Open to opportunities

Jeevan Selvaraj R

@jeevanselvarajr

Message

Experienced support engineer skilled in troubleshooting and customer support.

India

Message

What I'm looking for

Seeking a role that values customer satisfaction, collaboration, and continuous improvement, where I can apply my technical and interpersonal skills to contribute effectively.

I am a dedicated support engineer with a strong background in resolving technical issues and enhancing customer satisfaction. Currently at Teknoturf Info Services, I efficiently manage support tickets, ensuring timely resolutions and maintaining SLAs. My role involves collaborating with cross-functional teams to optimize system performance and implement effective solutions.

Proficient in a range of technical skills, including Windows, Linux, Python, SQL, HTML5, and CSS3, I also utilize tools like JIRA for ticket management. I hold a Master of Computer Applications degree and have certifications in HTML5, CSS3, and JavaScript from GUVI Zen Class.

I take pride in my problem-solving abilities and commitment to continuous improvement. Recognized for timely issue resolution, I strive to deliver exceptional support and ensure minimal downtime, contributing to higher user satisfaction and seamless operations.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Teknoturf Info Services Private Limited

Mar 2022 - Present (3 years 3 months)

As a Support Engineer, I resolved support tickets efficiently, ensuring timely solutions for customer queries. I monitored SLAs, maintained documentation for knowledge sharing, and conducted analysis of ticket resolutions to improve support quality.