Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@mdsaquib
Technical Support Engineer delivering efficient IT support and process improvements.
IndiaI am a results-driven Technical Support Engineer with hands-on experience in Windows and Linux environments and a B.Tech in Computer Science.
I specialize in troubleshooting hardware and software issues, managing high ticket volumes with tools like ServiceNow, JIRA, and Zendesk, and achieving a 95% first-contact resolution rate.
I have led process improvements that reduced recurring tickets by 10%, authored company-wide knowledge base articles, and mentored junior engineers to improve SLA compliance and team performance.
I bring a customer-focused mindset, strong technical documentation skills, and practical experience with scripting (Python, SQL) and administration to drive operational efficiency and high user satisfaction.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Collabera Digital
Dec 2022 - May 2025 (2 years 5 months)
Provided high-level technical support resolving complex hardware and software issues with a 95% first-contact resolution rate and reduced recurring tickets by 10% through proactive troubleshooting and process improvements.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Computer Science
Grade: CGPA 7.5
Completed a Bachelor of Technology in Computer Science with a CGPA of 7.5, graduating in May 2022.
Software and tools used professionally
IndiaYou can contact MD and 90k+ other talented remote workers on Himalayas.
Message MD
KDkoushtav dutta
Technical Support Engineer, Salesforce India
SRsivaprasad reddy
Senior IT Engineer, Movate (Google Project)
ASAbhishek M S
Service Desk L1, Zones Corporate Solutions
JRJeevan Selvaraj R
Support Engineer, Teknoturf Info Services Private Limited
AMAnirudh Mishra
Senior Technical Support Engineer, Celcius Logistics Solutions Pvt Ltd
Subramanyam Muthukuru
Analyst, Coforge Solutions Pvt Ltd
BGBhakti Gurav
Project Engineer, Wipro Limited
Rithihashri Sureshkumar
SW/Cloud/App/Technical Support Associate, Accenture
SUsantosh User
Senior Technical Support Engineer, dataPARC (Subsidiary of Voith Group)
SBsarulatha B
Senior Technical Support Engineer, Collabera
