MD SAQUIB
@mdsaquib
Technical Support Engineer delivering efficient IT support and process improvements.
IndiaWhat I'm looking for
I am a results-driven Technical Support Engineer with hands-on experience in Windows and Linux environments and a B.Tech in Computer Science.
I specialize in troubleshooting hardware and software issues, managing high ticket volumes with tools like ServiceNow, JIRA, and Zendesk, and achieving a 95% first-contact resolution rate.
I have led process improvements that reduced recurring tickets by 10%, authored company-wide knowledge base articles, and mentored junior engineers to improve SLA compliance and team performance.
I bring a customer-focused mindset, strong technical documentation skills, and practical experience with scripting (Python, SQL) and administration to drive operational efficiency and high user satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Collabera Digital
Dec 2022 - May 2025 (2 years 5 months)
Provided high-level technical support resolving complex hardware and software issues with a 95% first-contact resolution rate and reduced recurring tickets by 10% through proactive troubleshooting and process improvements.
Education
Degrees, certifications, and relevant coursework
Aryabhatta Knowledge University
Bachelor of Technology, Computer Science
Grade: CGPA 7.5
Completed a Bachelor of Technology in Computer Science with a CGPA of 7.5, graduating in May 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring MD?
You can contact MD and 90k+ other talented remote workers on Himalayas.
Message MDFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
