At MindCraft, I provide L1/L2 production support for ExpressACH, the NACH transaction processing application for IDFC FIRST Bank. I support inward and outward transactions and monitor NPCI and client-bank file exchanges through settlement cycles.
I investigate transaction failures and application issues with SQL-based analysis, document root cause analysis, and track incidents in ServiceNow. I also support mandate processing, scheduled reports, and batch job execution.
For ExpressACH, I coordinate with Operations, NPCI, vendor, infrastructure, and DBA teams on production issues and changes. I’ve performed OS patching with the Oracle DBA team and executed application deployments using Jenkins.
Previously, at Reliance Global Management Services, I supported Axis Bank digital banking applications. I investigated payment and API failures using cURL, Postman, and log analysis, and analyzed Apache Kafka logs for retry loops and consumer lag. I also wrote shell scripts to automate failed-transaction retries and routine database fixes.
