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HEMALATA KUMARI

@hemalatakumari

Service Assurance Engineer 1 at American Express, supporting banking applications and reducing open tickets by 45%.

At American Express, I develop Java banking application modules for customer onboarding, KYC validation, and transaction processing. I also supported India data localization by implementing infrastructure changes for local transaction storage.

I’ve worked across application development and production support at FIS Global, Acuver Consulting Private Limited, and Mindtree Limited. At American Express, I reduced open tickets by 45% and improved the daily issue resolution rate by 30%.

Experience

Work history, roles, and key accomplishments

Current

Service Assurance Engineer 1

Current

American Express

Dec 2021 - Present (4 years 10 months)

Designed and developed Java-based banking applications, supported RBI-mandated data localization, and optimized SQL queries for high-volume transaction data. Reduced open tickets by 45% and improved issue resolution rate by 30%.

Lead Engineer Development

FIS Global

Feb 2020 - Dec 2021 (1 year 10 months)

Designed, developed, tested, and released enhancements to reference data applications, improving code efficiency by 35% and client retention by 35%. Collaborated with distributed teams on application architecture.

Java J2EE SQL Spring Framework Hibernate Jira Agile Release Management Defect Tracking Application Architecture Performance Improvement

Consultant

Acuver Consulting Private Limited

Feb 2019 - Jan 2020 (11 months)

Managed Sterling OMS and WMS configuration, production support, and maintenance. Resolved over 95% of customer inquiries and led a team of four, coordinating operational tasks and root cause analysis.

IBM Sterling OMS Sterling WMS Configuration Management Production Support Incident Management SLA Management Root Cause Analysis Team Leadership Problem Solving Communication Skills

Engineer

Mindtree Limited

Oct 2016 - Jan 2019 (2 years 3 months)

Provided end-to-end production support for J2EE applications on Apache and WebLogic servers, ensuring SLA compliance and performing daily health checks. Monitored database performance and optimized accordingly.

Java J2EE Apache Web Logic SQL Database Performance Monitoring Incident Management Change Management Release Management capacity management

Education

Degrees, certifications, and relevant coursework

JSS Academy of Technical Education

Bachelor of Engineering, Information Technology

Grade: 60.72%

Bachelor of Engineering in Information Technology from JSS Academy of Technical Education, Bengaluru, India, affiliated with Visvesvaraya Technological University, with 60.72% marks.